[Remote] Inside Sales Associate
Note: The job is a remote job and is open to candidates in USA. Charlie Health is a rapidly growing organization focused on connecting individuals to life-saving behavioral health treatment. The Inside Sales Associate will facilitate admissions for at-risk clients, ensuring a compassionate and efficient process while adhering to strict timelines and documentation standards.
Responsibilities
- Facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources each day in a compassionate, inclusive, and professional manner
- Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories
- Clearly communicate financial policies, payment options, and potential financial assistance programs
- Maintain meticulous client records via Salesforce, including treatment consents and insurance information
- Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
- Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
- Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and families
Skills
- Bachelor's Degree
- 1-5 years of sales experience, experience in healthcare admissions is a plus
- Proven track record of exceeding performance targets, particularly in sales or client admissions roles
- Experience with Salesforce
- Ability to work on a shift based schedule as listed in the application questions
- Strong proficiency in multitasking and operating in a high-paced environment
- Proficiency in Microsoft Office and Google Suite
- Familiarity with HIPAA policies is a plus
- Experience working with adolescents and young adults in a mental health context a plus
Benefits
- Target performance-based bonus
- Pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations
- You will need to complete several state background checks for clearance to see clients
- Florida requires a fingerprint based background check, with more information found here (https://info.flclearinghouse.com/)
- The cost for this background check will be paid for in full by Charlie Health
- Comprehensive benefits to all full-time employees
Company Overview