[Remote] Sr Embedded Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Axon is on a mission to protect life through innovative safety and justice solutions. They are seeking a Senior Embedded Technical Account Manager to oversee the management and delivery of Axon Records Management systems, ensuring successful deployment of technical solutions for public safety clients.

Responsibilities

• Manages all aspects of complex enterprise-grade SaaS product deployments
• Joins forces with the Product and Engineering team to ensure national, state and/or territory requirements are accurately defined
• Oversees program-level change management activities in conjunction with client partners and internal stakeholders
• Ensures program milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition
• Works closely with customers, sales, product, engineering, and software services leaders to define the vision, scope, and delivery timelines for project deliverables
• Participates in the definition of program scope and objectives through research and fact-finding
• Supports work estimation process in support of program planning activities
• Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project
• Scales existing project methodologies to support the deployment of solutions in international markets

Skills

• Bachelor's degree in Business or a related field, or equivalent professional experience
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
• US Citizenship (required for working with sensitive government data; must pass security clearance)
• 5+ years of IT experience in a support or deployment role
• Ability to work autonomously to meet objectives with minimal oversight
• Analytical, strategic, and creative problem-solving skills
• Bilingual proficiency in Spanish and English is required
• PMP certification preferred
• Experience utilizing technical program/project management tracking tools to ensure project tracking and completion, preferably Smartsheet
• Previous experience with international business operations and scaling projects for international markets

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

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