[Remote] Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. 3Pillar is an AI transformation partner on a mission to help enterprises build AI-native products. They are seeking an experienced Technical Program Manager to lead multiple high-performing product development teams, ensuring robust governance and exceptional product delivery while focusing on client business outcomes.

Responsibilities

• Strategic Client Engagement: Masterfully navigate complex client interactions and co-build agile team structures to ensure project success. You'll serve as a trusted advisor to our clients, understanding their needs deeply and aligning our efforts to their business outcomes
• Global Project Leadership: Lead global projects and program-level engagements with multiple, cross-functional teams. Your expertise will guide the most complex engagements, integrating multiple work streams and practice areas to deliver cohesive and impactful solutions
• Managerial Leadership: Provide supervision, mentorship, and growth opportunities for managers within your engagements or practice area. Your leadership will empower other managers to excel and drive their teams toward excellence
• Agile Excellence: Utilize your full-cycle product development expertise and deep understanding of Agile methodologies to drive team efficiency and product quality. Ensure proper account governance and risk management strategies are in place and effectively executed
• Delivery and Execution: Demonstrate your ability to manage complex solutions and multi-workstream engagements. Plan, resource, and deliver projects with a data-minded and methodical approach, ensuring accountability across all stages of work

Skills

• Full-cycle product development expertise - A proven track record of success in leading global projects and navigating complex client accounts, with at least 10 years of relevant leadership experience in product development
• 8+ years leading end-to-end program management for large-scale retail technology transformation initiatives, including POS modernization, store systems, and enterprise platform deployments across thousands of locations
• Leadership Skills: 5 years of leadership experience, with an exceptional ability to lead high-performing teams, manage other managers, and influence cross-functional collaboration. Executive-level communication skills are essential for engaging with technical and business stakeholders
• Technical Expertise: Demonstrated strength in Agile software development methodologies, managing actionable backlogs, and leading technical strategy for engagements. Your background will include significant experience in delivering digital products from conception to launch
• Strategic Vision: Ability to absorb complex information and communicate effectively to both technical and non-technical audiences. You'll have a strong understanding of the external business environment and its impact on strategy and operations
• Experience defining and maintaining program roadmaps covering feature delivery, release cadence, deployment governance, and post-production support in alignment with business and technology objectives
• Experience in designing and implementing deployment strategies (e.g., A/B rollout, phased releases) to minimize production risk and reduce store downtime
• Establish program KPIs, metrics, and ROI models; prepare executive and board-level reporting to support investment decisions and transformation funding
• Experience in identifying and implementing AI-driven operational improvements
• Education: Bachelor's degree or higher in a related field. Relevant professional certifications and a record of continuous learning in product development and agile practices are highly desirable
• Executive level written and verbal english communication skills. Demonstrated success communicating with, influencing, and setting expectations with technical and business stakeholders
• 5 year of consulting experience, preferably in a professional services firm or in an internal consultancy to executive stakeholders
• Experience using quantitative and qualitative data to inform design decisions and drive change
• Excellent English language skills, both verbal and written
• While we work nearly 100% remote, occasional travel (~1-2x/year) to 3Pillar sites and client locations will be required in this role to support ongoing team and client engagement

Benefits

• Medical Insurance benefits as per company policy.
• Dental insurance as per company policy.
• Vision insurance as per company policy.
• Employer paid Disability, Life, and AD&D insurance
• Unlimited PTO
• Paid parental leave
• 401K
• Flexible work policy
• 12 Paid Holidays

Company Overview

Company H1B Sponsorship