Chief of Staff / Business Operations Lead

About Revenue Vessel Revenue Vessel is a venture-backed software company aiming to modernize how international logistics companies sell. Global logistics is a $40T market that is one of the oldest industries. Gebrüder Weiss (one of our customers!) started in 1450 and still remains a thriving business. Throughout time, sales were made when you were able to connect someone that needed to ship cargo with someone who had a boat handy. In global trade, sales are still made based on rolodex. This problem matters deeply to how we buy and sell goods today. The world of global trade has only gotten more complex, not less. For all the new tariffs that have emerged, there is an even more vibrant ecosystem of new solutions that help companies find clever ways to import goods into the US. The worst way to sell an innovative new solution is to limit it to just your rolodex. With us, our customers are finally able to aggressively find the right customers for their business. In just two years, we already work with a majority of the top 25 freight forwarders in the world, including FedEx, EFL, and Crane Worldwide Logistics (and many more we cannot name). The co-founders bring deep domain expertise: former Head of Demand Gen at Flexport, former top-performing SDR manager at Flexport, and former Head of Engineering at Rutter API. We're building a $10B business that can lower grocery prices worldwide, and we don't need to out-compete other Silicon Valley founders to get there. We just need your help. The Role This is a high-leverage role that sits at the center of the company, reporting directly to the CEO. You'll own the most important cross-functional initiatives that don't fit neatly into one team - the kind of work that separates good startups from great ones. Day-to-day, you'll move between customer-facing work and internal operations. One morning you might be working with our CEO on building a critical collateral for a major customer. That afternoon you might be running a live pilot with a customer's sales reps, and working with our CTO on building product or AI that makes the experience 10x better. The next day you might be redesigning our onboarding flow after spending time studying how different users think and engage with our product. You will be trusted to represent Revenue Vessel both externally with our customers and internally with our team to drive action. This will put you at at the center of our customers, our product, and our internal decision-making. What You'll Own Your scope will change based on business needs, but the initial scope will include some of these responsibilities:

• Customer-Facing Shadow You'll be deeply embedded with our customers - helping the CEO prepare customer business cases and streamlining our onboarding process after running onboarding for our new users. You'll need to understand how logistics sales teams actually operate well enough to demo the product, build compelling ROI narratives, and earn trust with senior stakeholders at large companies.
• Product & Pilot Operations Partner with our CTO on key product initiatives. Drive the day-to-day execution of new customer pilot programs in support of leadership. As pilots prove out, help our CTO translate what's working into repeatable playbooks that scale across the customer base.
• Internal Operations You'll keep the business running and improving behind the scenes. This includes financial operations (budgeting, forecasting, tracking key metrics), operational process design, vendor management, board prep, and anything else that needs to get done. At a 20-person company, the list of things that "need to get done" is long and constantly changing - you'll need to be someone who can context-switch between a customer QBR and a cash flow model without missing a beat.
• Strategic Projects You'll lead cross-functional initiatives that don't belong to any one team - new pricing models, competitive analyses, partnership evaluations, internal tooling decisions, hiring processes. The common thread is high-judgment work where the CEO needs a trusted thought partner who can take something from ambiguous to done.

Who You Are

• 3–5 years of work experience. Ideally 1–2 years at a top-tier consulting firm or investment bank followed by an operating role at a Series A–C startup in product, business operations, growth, or a similar function.
• You've done real operator work, not just advisory work. You've been the person responsible for outcomes, not just recommendations. You know what it feels like when a process breaks and you're the one who has to fix it.
• You're a fast learner who goes deep. You can walk into a conversation with a VP of Sales and hold your own within a few weeks - not because you memorized talking points, but because you actually understand how they sell.
• You're a strong writer and communicator. Business cases, customer-facing decks, internal memos - you can make complex things clear and persuasive.
• You're comfortab

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