Customer Service Representative – Hybrid Sales & Technical Support Specialist – Join arenaflex’s Dynamic Team
About arenaflex – Connecting People, Powering Futures
arenaflex is a global leader in communications and technology, delivering innovative voice, internet, and wireless solutions to millions of customers worldwide. With a heritage that dates back nearly 150 years, arenaflex has evolved from the first telephone invention into a cutting‑edge provider of 5G, fiber‑optic broadband, and next‑generation digital services. Our mission is simple: to keep families, communities, and businesses connected to what matters most. As a member of the arenaflex family, you will be part of a culture that values curiosity, collaboration, and continuous learning, while helping customers navigate an ever‑changing digital landscape.
Position Overview – Hybrid Customer Service Representative (Sales)
We are seeking an enthusiastic, results‑driven Customer Service Representative – Sales to join our Premier Service Consultant team at arenaflex. This hybrid role blends in‑office collaboration with remote work flexibility, allowing you to spend 3‑4 days a week at our state‑of‑the‑art call center located at 2270 Lakeside Blvd, Richardson, TX 75082 and 1‑2 days working from a dedicated home office. You will be the voice of arenaflex, delivering personalized solutions, driving sales, and ensuring every customer interaction is memorable.
Key Responsibilities
- Serve as the first point of contact for prospective and existing customers, handling inbound calls, chats, emails, and social media inquiries.
- Identify upsell and cross‑sell opportunities, recommending the right voice, internet, and wireless plans, devices, and accessories to meet each customer’s unique needs.
- Process new service requests, activate accounts, and guide customers through the setup of the latest technology solutions.
- Resolve billing, payment, and account‑management issues with clarity and empathy, simplifying complex rate plans and feature explanations.
- Provide basic technical troubleshooting for internet, voice, and data services; escalate unresolved issues to Tier 3 support when necessary.
- Maintain accurate and up‑to‑date customer records across multiple internal tools and CRM platforms.
- Collaborate with cross‑functional teams—including collections, retention, sales channel coordination, and advanced technical support—to deliver seamless service experiences.
- Adhere to scheduled breaks, lunches, and open‑time windows to ensure consistent availability for customers.
- Participate in ongoing training sessions, product knowledge workshops, and performance coaching to continuously improve sales effectiveness and service quality.
Essential Qualifications
- Minimum of 1 year of call‑center or customer‑service experience, preferably in a sales‑oriented environment.
- Demonstrated ability to meet or exceed daily and monthly sales targets.
- Excellent verbal communication skills with a clear, friendly, and professional phone presence.
- Strong problem‑solving abilities and a consultative approach to customer interactions.
- Comfortable working a flexible schedule that may include evenings, weekends, and holidays.
- Reliable high‑speed internet connection and a dedicated home workspace that meets arenaflex’s WFH standards (quiet environment, ergonomic setup, secure LAN connection, etc.).
- Ability to pass background checks, drug screening, and comply with all security and compliance policies.
Preferred Qualifications
- Experience with telecommunications products such as broadband, mobile plans, and smart devices.
- Familiarity with CRM systems, ticketing platforms, and multi‑channel communication tools.
- Previous experience in a hybrid or remote work setting.
- High school diploma or GED; associate or bachelor’s degree in business, communications, or a related field is a plus.
- Multilingual abilities or experience serving diverse customer populations.
Core Skills & Competencies
- Customer‑Centric Mindset: Ability to listen actively, empathize, and tailor solutions to each individual.
- Sales Acumen: Proven track record of identifying opportunities and closing deals while maintaining service excellence.
- Technical Literacy: Comfort with troubleshooting internet, voice, and data services and explaining technical concepts in plain language.
- Organizational Skills: Efficiently manage multiple interactions, documentation, and follow‑up tasks.
- Adaptability: Thrive in a fast‑paced environment with shifting priorities and evolving product offerings.
- Team Collaboration: Work effectively with peers, supervisors, and cross‑functional partners to resolve complex issues.
Training, Development & Career Growth
arenaflex invests heavily in the professional development of its employees. As a Premier Service Consultant, you will receive:
- Comprehensive paid onboarding training covering product suites, sales techniques, and service protocols.
- Ongoing access to a digital learning portal featuring webinars, certification courses, and industry‑specific resources.
- Mentorship programs that pair you with seasoned arenaflex leaders for guidance and career planning.
- Opportunities to cross‑train in specialized areas such as collections, retention, and advanced technical support, expanding your skill set and opening pathways to supervisory or specialist roles.
- Clear performance metrics and regular feedback sessions to help you track progress and set ambitious yet achievable goals.
Compensation & Benefits Overview
arenaflex offers a competitive total rewards package designed to attract and retain top talent:
- Base Salary: Weekly earnings ranging from $600.00 to $696.50, dependent on geography, experience, and performance.
- Commission Potential: Up to $36,000 in annual commissions when sales targets are fully met.
- Medical, Dental, and Vision Coverage: Comprehensive health plans with employer contributions.
- Retirement Savings: 401(k) plan with company match to help you build long‑term financial security.
- Paid Time Off & Holidays: Minimum of 23 vacation days per year plus 9 company‑designated holidays; additional PTO accrues based on tenure.
- Parental & Family Benefits: Paid parental leave, adoption reimbursement, and supplemental sick leave beyond statutory requirements.
- Disability & Life Insurance: Short‑term and long‑term disability coverage, life and accidental death insurance, and optional critical illness/accident plans.
- Employee Assistance Programs (EAP): Confidential counseling, legal resources, and wellness services.
- Tuition Reimbursement: Support for continued education and professional certifications.
- Employee Discounts: Up to 50 % off eligible arenaflex mobility plans, internet services, devices, and accessories.
- Wellness Initiatives: Access to fitness programs, health challenges, and mental‑health resources.
Work Environment & Culture at arenaflex
Our Richardson call center is a modern, collaborative space designed to foster teamwork and innovation. When you are on‑site, you’ll enjoy:
- Open‑plan workstations equipped with ergonomic furniture and high‑speed connectivity.
- Breakout rooms for coaching, brainstorming, and informal networking.
- On‑site amenities such as snack stations, wellness rooms, and a quiet lounge for recharging.
When working remotely, arenaflex provides all necessary hardware—including a laptop, monitor, keyboard, mouse, and a mobile device—ensuring you have a seamless, secure, and productive home office. Our remote‑work policy emphasizes security, cleanliness, and professionalism, with periodic workspace audits to maintain high standards.
Why arenaflex?
Choosing arenaflex means joining a company that values:
- Innovation: Be at the forefront of 5G rollout, fiber expansion, and emerging digital services.
- Community Impact: Help bridge the digital divide by delivering reliable connectivity to underserved neighborhoods.
- Employee Empowerment: Access to tools, training, and mentorship that enable you to own your career trajectory.
- Diversity & Inclusion: A workplace where every voice is heard, and differences are celebrated.
- Work‑Life Balance: Hybrid scheduling, flexible hours, and generous paid leave to support personal priorities.
Application Process & Next Steps
If you are ready to become the voice of arenaflex, drive meaningful sales, and deliver exceptional service, we want to hear from you. Follow these steps to apply:
- Prepare an up‑to‑date resume highlighting relevant call‑center and sales experience.
- Craft a brief cover letter that showcases your passion for technology, customer service, and your ability to thrive in a hybrid environment.
- Submit your application through our online portal. You will receive an automated confirmation and a timeline for next steps.
- Participate in a virtual interview, where you’ll discuss your experience, role‑play a sales scenario, and learn more about arenaflex’s culture.
- Complete any required assessments and background checks.
We are an equal‑opportunity employer. arenaflex welcomes applicants of all backgrounds and will provide reasonable accommodations for qualified individuals with disabilities.
Join arenaflex Today – Make Connections That Matter
At arenaflex, every conversation is an opportunity to shape the future of connectivity. If you are motivated, adaptable, and eager to grow within a dynamic, technology‑driven organization, apply now and start your journey with a company that’s redefining the way the world communicates.
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