Program Strategy & Implementation Lead Consultant
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Lead Consultant serves as a strategic partner, combining deep process expertise with disciplined project and program management to deliver measurable business outcomes. This role is accountable for the successful execution of initiatives, ensuring alignment to enterprise goals while balancing customer experience, operational efficiency, and key performance metrics. The Lead Consultant plays a critical role in driving change by supporting the design and execution of change management strategies that enable adoption, strengthen stakeholder engagement, and ensure sustained business impact.
Key Responsibilities
Proactively manage programs and initiatives, ensuring all project decisions align with desired business outcomes while balancing improvements to Net Promoter Score (NPS) and IIF commitments Collaborate across all Areas of Responsibility (AORs) and enterprise partners through formal and informal communication to advance strategic objectives and support key business processes Support the development of future-state vision and strategy for large-scale programs by contributing to business cases, execution roadmaps, and multi-year plans; ensure alignment and prioritization are clearly understood by senior leadership and stakeholders influencing funding decisions Drive results in a high-performance environment by defining success metrics, tracking progress, communicating outcomes, and implementing course corrections with innovative solutions Provide technical guidance and support for service-based programming projects, including troubleshooting and assisting with XML-based business partner queries Support execution of business strategies by participating in user acceptance testing (UAT) for partner platforms, ensuring solutions align with customer needs and expectations Establish and promote best practices for continuous integration, continuous delivery, and continuous deployment (CI/CD) to enhance efficiency and scalability Contribute to the design and execution of change management strategies, including communication, training, and stakeholder engagement plans to drive adoption and sustained impact Experience 5+ years of experience in consulting, project/program management, process optimization, or a related field (preferred) Demonstrated ability to lead cross-functional initiatives and influence stakeholders at multiple levels Experience supporting large-scale transformation initiatives and driving measurable business results Familiarity with technical environments, including service-based architecture and XML-based queries (preferred) Strong problem-solving, analytical, and communication skills Proven ability to operate in a fast-paced, high-performance environment #LI-SH3 Skills Insurance, IT Program Management, Program Management, Technical Knowledge, XML Schema Compensation Compensation offered for this role is 100,000.00 - 170,500.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you.
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