Experienced Full-Time Remote Customer Service Representative - Scheduling and Operations at Blithequark

Join the Team at Blithequark: Where Customer Service Meets Innovation Blithequark is a dynamic and established company making a significant impact in the lives of people in the trades. We're now seeking a highly skilled and motivated Remote Customer Service Representative - Scheduling to join our growing team. As a customer-focused professional with a growth mindset, you'll play a vital role in delivering exceptional service, managing day-to-day scheduling operations, and ensuring seamless communication with our customers and technicians. About Blithequark At Blithequark, we pride ourselves on doing the right thing as we serve the families of our customers and their employees with genuine care. Our company culture is built on a foundation of integrity, respect, and a commitment to excellence. We're dedicated to providing top-notch service and support to our customers, and we're looking for talented individuals like you to help us achieve our goals. Who We're Looking For We're seeking a career-driven individual with a passion for customer service and a proven track record of success in a fast-paced environment. As a Remote Customer Service Representative - Scheduling, you'll need to be self-motivated, organized, and able to multitask with ease. If you have experience in the plumbing, HVAC, or service industry, that's a plus! We're looking for someone who is:

• Proactive and able to work independently in a remote setting
• Excellent communicator with strong verbal and written skills
• Able to provide exceptional customer service and respond to customer inquiries in a timely and professional manner
• Skilled in time management, prioritization, and problem-solving
• Familiar with dispatching software, such as ServiceTitan, and Google Suite

Key Responsibilities

As a Remote Customer Service Representative - Scheduling at Blithequark, your primary responsibilities will include:

• Overseeing day-to-day operations: Manage incoming and outgoing correspondence, answer phones, respond to emails, and manage service appointments
• Coordinating scheduling: Schedule technicians for service calls, installations, and repairs, and dispatch them to job sites in a timely and efficient manner
• Managing technician schedules: Monitor and adjust schedules as needed to accommodate emergencies or last-minute changes
• Serving as a point of contact: Respond to customer inquiries, schedule appointments, and address concerns or complaints in a professional and courteous manner
• Maintaining systems and records: Organize and maintain systems for documents, invoices, and client records, and process payments from customers
• Implementing new systems: Assist in setting up and implementing new software, such as ServiceTitan
• Additional responsibilities: Support the growth of the company by taking on additional tasks and responsibilities as needed

Requirements and Qualifications To be successful in this role, you'll need: Essential Qualifications:

• Experience in dispatching: Preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in software: Google Suite, Slack, and dispatching software such as ServiceTitan
• Excellent time management skills: Ability to multitask and prioritize work in a fast-paced environment
• Attention to detail: Strong problem-solving skills and attention to detail
• Excellent communication skills: Ability to communicate effectively with customers, suppliers, and team members
• Clear background check: Must have a clear background check

Preferred Qualifications:

• Industry experience: Familiarity with plumbing, HVAC, or service terminology, processes, and materials
• ServiceTitan experience: Previous experience with ServiceTitan or similar dispatching software

What We Offer

At Blithequark, we're committed to providing our team members with a supportive and dynamic work environment. Here are just a few benefits of working with us:

• Competitive pay: $13.00 - $17.00 per hour, depending on experience
• Full-time position: 40 hours per week, with opportunities for growth and advancement
• Remote work: Work from the comfort of your own home, with flexible scheduling and autonomy
• Opportunities for growth: Professional development and tra

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