Senior Customer Engineer III – Application Modernization & Hybrid Cloud Solutions for Public Sector at arenaflex

About arenaflex

arenaflex is a global leader in cloud‑enabled digital transformation, empowering governments, educational institutions, and mission‑critical enterprises to unlock the full potential of modern technology. With a heritage of innovation, arenaflex delivers secure, scalable, and intelligent cloud platforms that drive productivity, collaboration, and sustainability across the public sector. Our commitment to responsible AI, data privacy, and inclusive design makes arenaflex the partner of choice for agencies seeking to modernize legacy workloads, accelerate citizen services, and future‑proof their technology investments.

Why This Role Matters

As a Customer Engineer III specializing in Application Modernization, you will be at the forefront of arenaflex’s mission to help public sector organizations transition from on‑premise, legacy environments to flexible, hybrid‑cloud architectures. You will partner directly with technical sales teams, product managers, and engineering specialists to design, prototype, and deliver solutions that solve complex business challenges while ensuring compliance, security, and performance. This role blends deep technical expertise with consultative selling, making you a trusted advisor to state, local, and federal customers.

Key Responsibilities

Strategic Technical Advisory

• Collaborate with sales and solution teams to identify, qualify, and prioritize business opportunities within the public sector.
• Analyze technical objections, develop mitigation strategies, and articulate the business value of arenaflex Cloud solutions.
• Serve as the subject‑matter expert on enterprise infrastructure, hybrid‑cloud models, and application modernization pathways.

Customer Engagement & Architecture Design

• Lead comprehensive assessments of customers’ legacy application portfolios, uncovering performance bottlenecks, security gaps, and migration constraints.
• Craft detailed, phased modernization roadmaps that align with regulatory requirements, budgetary considerations, and strategic objectives.
• Design and present scalable architectures leveraging API management, micro‑service frameworks, and Platform‑as‑a‑Service (PaaS) offerings.
• Facilitate hands‑on prototyping workshops, proof‑of‑concept (PoC) implementations, and technical demos that validate proposed solutions.

Cross‑Functional Collaboration

• Partner with arenaflex product marketing, engineering, and product management to stay abreast of emerging trends, feature releases, and roadmap updates.
• Provide feedback from the field to influence product enhancements that directly address public sector pain points.
• Assist sales colleagues in responding to RFPs, creating solution briefs, and preparing technical content for bid submissions.

Thought Leadership & Advocacy

• Represent arenaflex at industry conferences, government forums, and customer site visits, championing the benefits of hybrid‑cloud transformation.
• Publish whitepapers, case studies, and best‑practice guides that showcase successful modernization initiatives.
• Mentor junior engineers and contribute to internal knowledge‑sharing platforms to elevate the overall technical competency of the team.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
• At least 10 years of hands‑on experience designing, building, and modernizing cloud‑native applications, with a focus on legacy‑to‑cloud migration.
• Demonstrated expertise in architectural design patterns, infrastructure‑as‑code (IaC), automation, containerization, virtualization, and networking.
• Proven track record of supporting state or local government clients, understanding public‑sector compliance frameworks such as FedRAMP, CJIS, or NIST.
• Exceptional ability to engage technical stakeholders and executive leadership, delivering clear, persuasive presentations and technical briefings.

Preferred Qualifications

• Experience designing scalable architectures using API gateways, micro‑service platforms, and PaaS solutions on arenaflex Cloud.
• Proficiency in one or more programming languages (e.g., Java, Python, Go, Node.js) and familiarity with modern development toolchains.
• Exposure to the full software development lifecycle (SDLC), including CI/CD pipelines, automated testing, and release management.
• Certifications such as arenaflex Cloud Architect, Certified Kubernetes Administrator, or relevant security credentials.

Core Skills & Competencies

• Technical Acumen: Deep knowledge of cloud platforms, hybrid‑cloud networking, container orchestration (Kubernetes, Docker), and security best practices.
• Analytical Thinking: Ability to dissect complex legacy environments, identify migration pathways, and quantify performance improvements.
• Communication Excellence: Strong written and verbal skills, capable of translating technical concepts into business outcomes for diverse audiences.
• Collaboration: Proven teamwork across sales, product, and engineering groups, fostering a culture of shared success.
• Customer‑Centric Mindset: Commitment to understanding client challenges, delivering tailored solutions, and ensuring long‑term satisfaction.
• Adaptability: Comfort navigating fast‑paced, evolving technology landscapes while maintaining focus on strategic goals.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its engineers. In this role, you will have access to:

• Advanced technical training programs, including deep dives into arenaflex Cloud services, AI/ML integration, and security compliance.
• Mentorship from senior architects and industry veterans who have led large‑scale public sector transformations.
• Opportunities to lead cross‑functional initiatives, influence product strategy, and shape the future of public‑sector cloud offerings.
• Eligibility for internal mobility, allowing you to explore roles in solution architecture, product management, or senior leadership pathways.
• Support for industry certifications, conference attendance, and participation in thought‑leadership forums.

Compensation, Benefits & Perks

arenaflex offers a competitive total rewards package that reflects the expertise and impact of this senior role. While exact figures vary by location, the base salary range typically falls between $142,000 and $214,000, complemented by performance‑based bonuses, equity grants, and a comprehensive benefits suite. Highlights include:

• Health, dental, and vision coverage with generous employer contributions.
• Retirement plans with matching contributions and financial wellness resources.
• Flexible paid time off, parental leave, and remote‑work options aligned with arenaflex’s hybrid workplace model.
• Professional development stipend, tuition reimbursement, and access to a global learning platform.
• Wellness programs, employee assistance services, and on‑site amenities at major office locations.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative environment where diverse perspectives drive innovation. Our culture is built on:

• Respect & Inclusion: A commitment to equal opportunity, ensuring every employee feels valued and empowered to contribute.
• Innovation Mindset: Encouraging experimentation, rapid prototyping, and continuous improvement.
• Customer‑First Philosophy: Aligning our success with the outcomes we deliver for public‑sector partners.
• Community Impact: Supporting civic initiatives, volunteering programs, and sustainability goals that benefit the broader society.

Application Process & Next Steps

If you are passionate about modernizing mission‑critical applications, thrive in a fast‑moving, customer‑focused environment, and want to make a tangible difference for government and education entities, we invite you to apply. The process typically includes:

• Initial screening with a talent acquisition partner to discuss your background and career aspirations.
• Technical interview(s) focused on architecture design, problem‑solving, and hands‑on coding or scripting.
• Leadership interview to assess communication style, stakeholder management, and cultural fit.
• Final discussion with senior engineering leadership to explore growth pathways and answer any remaining questions.

arenaflex is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to building a workforce that reflects the communities we serve. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Ready to Join arenaflex?

Take the next step in your career and help shape the future of public‑sector technology. Click the link below to submit your application, and let’s build a more modern, resilient, and citizen‑centric world together.

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