Customer Service Representative – Retail Banking Frontline Specialist at arenaflex – Coffeyville, KS, USA

About arenaflex – A Leader in Community Banking

arenaflex is a forward‑thinking financial institution that has earned a reputation for excellence, both locally and nationally. For two consecutive years, arenaflex has been celebrated as a Top Place to Work in its regional markets and recognized as a Great Place to Work across the country. These accolades reflect arenaflex’s unwavering commitment to creating a supportive, inclusive, and rewarding workplace where every employee can thrive.

Operating out of Coffeyville, KS, arenaflex blends traditional banking values with modern digital solutions, ensuring that customers receive personalized, high‑quality service while enjoying the convenience of cutting‑edge technology. As part of arenaflex’s retail banking team, you will play a pivotal role in shaping the financial well‑being of individuals and businesses throughout the community.

Position Overview

The Customer Service Representative is the face of arenaflex’s branch, responsible for delivering a caring, personalized client experience. This role balances transactional efficiency with consultative sales, helping customers identify their financial needs, recommending appropriate products, and fostering long‑term relationships. Reporting to the Senior Branch Manager or Branch Manager, you will operate in a dynamic environment that blends customer service, sales, and operational responsibilities.

Key Responsibilities

• Proactively build and expand banking relationships through outreach, referrals, and community involvement.
• Serve as the primary point of contact for customers entering the branch, delivering a warm greeting and guiding them through their banking needs.
• Process deposits, withdrawals, loan applications, account openings, and other transactions with precision and adherence to arenaflex policies.
• Identify cross‑selling opportunities by engaging customers in advisory conversations that uncover additional financial solutions.
• Introduce and educate customers on arenaflex’s digital platforms, including mobile banking, online banking, ATMs, and ITMs.
• Maintain a balanced cash drawer, reconcile night deposits, and support vault, ATM, and cash recycler operations.
• Participate in community events and support arenaflex‑sponsored initiatives that strengthen local ties.
• Stay current on regulatory compliance, complete mandatory training, and uphold the arenaflex Code of Conduct.
• Escalate complex issues to appropriate specialists while ensuring timely resolution for the customer.
• Answer inbound calls promptly, providing professional assistance and accurate information.

Essential Functions

• Relationship Development: Actively seek out new customers, deepen existing relationships, and achieve individual and team sales targets.
• Consultative Sales: Employ an advice‑led approach to assess financial needs and recommend tailored products such as checking accounts, savings solutions, loans, and credit cards.
• Transaction Accuracy: Execute all banking transactions with meticulous attention to detail, ensuring compliance with internal controls and external regulations.
• Digital Advocacy: Champion arenaflex’s digital banking tools, guiding customers through mobile app enrollment and online account management.
• Operational Support: Assist with night deposit processing, ATM replenishment, cash vault balancing, and other branch operational duties as needed.
• Compliance & Security: Follow security protocols, audit procedures, and regulatory requirements to protect both the customer and arenaflex.
• Community Engagement: Represent arenaflex at local events, volunteer programs, and partnership activities to reinforce the brand’s community presence.

Qualifications – Education & Experience

Required

• High School Diploma, GED, or equivalent business experience.
• Minimum of 1 year of retail banking experience, demonstrating the ability to process transactions and conduct advice‑led customer interactions.
• Strong foundational knowledge of banking products, services, and basic regulatory concepts.

Preferred

• Bachelor’s degree in Business, Finance, or a related field.
• 3+ years of retail banking experience with a proven track record of opening new accounts and delivering consultative sales.
• Demonstrated success in meeting or exceeding sales and service goals.

Core Competencies & Skills

• Communication Excellence: Clear, personable communication in person and over the phone, with the ability to tailor product benefits to diverse customer needs.
• Consultative Mindset: Ability to ask probing questions, listen actively, and provide solutions that improve customers’ financial health.
• Relationship Building: Proven ability to develop trust, retain customers, and generate referrals.
• Technical Proficiency: Comfortable using banking platforms, core processing systems, and digital tools; quick to adopt new technology.
• Organizational Agility: Strong multitasking, prioritization, and time‑management skills in a fast‑paced branch environment.
• Team Collaboration: Works effectively with colleagues, managers, and support teams to achieve shared objectives.
• Compliance Awareness: Understanding of regulatory requirements, including anti‑money‑laundering (AML) and the SAFE Act, and commitment to ongoing training.
• Physical Stamina: Ability to stand for extended periods, lift up to 30 lb occasionally, and perform repetitive motions associated with cash handling.

Physical Requirements & Work Environment

• Regularly stand for prolonged periods while assisting customers at the branch desk.
• Lift 1–10 lb frequently; occasional lifts up to 30 lb may be required.
• Frequent computer and telephone usage; proficiency with multiple banking applications.
• Ability to travel between branch locations as needed.
• Work schedule varies based on branch needs and may include evenings and weekends.
• Mandatory registration with the Nationwide Mortgage Licensing System Registry (NMLS) in accordance with SAFE Act requirements.

Compensation, Benefits & Perks

arenaflex offers a competitive salary that reflects your experience, education, and performance. In addition to base pay, you may be eligible for performance‑based cash or equity incentives.

Our comprehensive benefits package includes:

• Medical, dental, and vision insurance options.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Company‑paid life insurance, short‑term disability, and long‑term disability coverage.
• Voluntary supplemental insurance options (critical illness, accident, hospital indemnity, etc.).
• Tuition reimbursement for continued education and professional development.
• Employee referral bonuses and wellness reimbursement programs.
• Paid time off (PTO), paid holidays, and a robust volunteer program (Star Volunteer Program).
• Exclusive employee banking and financial perks, including preferential loan rates and fee waivers.

Career Growth & Development at arenaflex

arenaflex invests heavily in the growth of its people. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Continuous training on product knowledge, sales techniques, and regulatory compliance.
• Opportunities to advance into senior sales, branch management, or specialized banking roles.
• Leadership development tracks for high‑performing individuals who demonstrate a passion for coaching and team building.
• Cross‑functional projects that expose you to broader aspects of the banking industry, such as risk management, digital transformation, and community outreach.

Culture & Values at arenaflex

At arenaflex, we believe that a thriving workplace is built on respect, collaboration, and a shared purpose to improve the financial lives of our customers. Our core values include:

• Customer‑First Mindset: Every decision is guided by the best interest of our clients.
• Integrity & Accountability: We uphold the highest ethical standards and take ownership of our actions.
• Teamwork: Success is achieved together; we celebrate each other’s achievements.
• Innovation: We embrace new ideas and technology to stay ahead in a rapidly evolving industry.
• Community Commitment: Active participation in local initiatives reflects our dedication to the neighborhoods we serve.

Our inclusive environment encourages diverse perspectives, and we provide resources to support work‑life balance, mental health, and professional growth.

How to Apply

If you are passionate about delivering exceptional banking experiences, enjoy building relationships, and thrive in a collaborative, community‑focused environment, we want to hear from you. Join arenaflex and become part of a team that values your contributions, invests in your development, and celebrates your successes.

Ready to start your journey with arenaflex? Apply Now and take the next step toward a rewarding career in retail banking.