Dynamic Inside Sales & Customer Service Representative – B2B Construction Solutions & Order Management

About arenaflex – Pioneering Engineered Wood Solutions

arenaflex is a market‑leading manufacturer of engineered wood roof and floor trusses, serving residential, commercial, and agricultural construction sectors across the Pacific Northwest and Northern California. With a legacy of more than three decades, arenaflex blends cutting‑edge engineering, sustainable sourcing, and a customer‑first philosophy to deliver high‑performance building components that stand the test of time. Our commitment to long‑term relationships, competitive pricing, and continuous innovation has positioned us as a trusted partner for builders, architects, and developers who demand reliability and excellence.

Why This Role Matters

Inside Sales Representatives (ISR) at arenaflex are the vital bridge between our high‑energy sales organization and the customers who rely on our products to bring their projects to life. As the first point of contact for order inquiries, credit approvals, and service requests, you will shape the customer experience, drive revenue growth, and help maintain the operational efficiency that keeps arenaflex at the forefront of the industry.

Key Responsibilities – What You’ll Do Every Day

• Administrative Support: Provide comprehensive office and administrative assistance to assigned Outside Sales Representatives, ensuring that every sales interaction is backed by accurate documentation and timely follow‑up.
• Credit Coordination: Gather and verify all necessary customer information to facilitate smooth credit approvals, working closely with finance and the sales team to minimize delays.
• Quote Preparation & Presentation: Develop detailed, competitive quotes using arenaflex’s pricing tools, and present them to the sales rep or directly to the customer with confidence and clarity.
• Order Management: Maintain and update customer change orders, delivery schedules, and order status in our industry‑standard software platform, ensuring that every stakeholder has real‑time visibility.
• Customer Advocacy: Respond promptly to inbound calls and emails, addressing order‑related questions, troubleshooting issues, and providing empathetic, solution‑focused support.
• Cross‑Functional Collaboration: Partner with production, logistics, and finance teams to resolve order discrepancies, expedite shipments, and uphold the high service standards arenaflex promises.
• Continuous Improvement: Identify process bottlenecks, suggest enhancements to workflow, and contribute ideas that improve the overall efficiency of the Inside Sales function.

Essential Qualifications – What We Require

• Customer Service Excellence: Proven track record of delivering outstanding service in a fast‑paced environment, with the ability to convey empathy, patience, and professionalism.
• Organizational Mastery: Demonstrated ability to manage multiple projects simultaneously, maintain meticulous records, and stay ahead of deadlines.
• Advanced Microsoft Office Skills: Proficiency in Excel (including formulas and pivot tables), Word, and Outlook; ability to generate reports and presentations that inform decision‑making.
• Communication Skills: Exceptional verbal and written communication, capable of articulating complex information clearly to internal teams and external customers.
• Self‑Motivation & Initiative: A proactive mindset that drives results without constant supervision, coupled with a strong sense of accountability.
• Technical Acumen: Comfortable navigating industry‑specific software platforms for order entry, change order tracking, and credit management.

Preferred Qualifications – Nice‑to‑Have Extras

• Previous experience in the construction materials or engineered wood industry.
• Familiarity with ERP or CRM systems such as SAP, NetSuite, or Salesforce.
• Experience preparing formal sales proposals or technical quotes.
• Knowledge of building codes, construction timelines, and supply chain logistics.
• Certification in customer service excellence (e.g., HDI, COPC).

Core Skills & Competencies

• Detail‑oriented mindset with a relentless focus on accuracy.
• Strong analytical abilities to interpret order data and identify trends.
• Ability to build rapport quickly, fostering trust with customers and colleagues.
• Adaptability to shifting priorities and evolving market demands.
• Time‑management expertise that balances urgent requests with long‑term projects.
• Problem‑solving orientation, turning challenges into opportunities for service improvement.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its team members. As an Inside Sales Representative, you will have access to:

• Structured mentorship programs pairing you with senior sales leaders.
• Ongoing training workshops covering advanced negotiation, product knowledge, and industry trends.
• Tuition reimbursement for relevant certifications or degree programs.
• Clear pathways to senior inside sales, outside sales, or product specialist roles based on performance and ambition.
• Opportunities to participate in cross‑departmental projects, gaining exposure to manufacturing, logistics, and finance.

Work Environment & Culture at arenaflex

Our Sumner, WA campus blends a collaborative office setting with a modern, safety‑first manufacturing floor. The culture at arenaflex is built on three pillars:

• Integrity: We hold ourselves accountable to the highest ethical standards, ensuring transparency with customers and teammates.
• Innovation: Continuous improvement is encouraged; ideas that streamline processes or enhance product quality are celebrated.
• Community: arenaflex supports local initiatives, charitable giving, and volunteerism, fostering a sense of purpose beyond the workplace.

Team members enjoy flexible scheduling, a supportive leadership team, and a workplace where every voice matters. Our open‑door policy means you can share feedback directly with senior management, shaping the future of the organization.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact salary ranges will be discussed during the interview process, the following benefits are standard for this role:

• Comprehensive medical, dental, and vision coverage.
• Flexible Spending Accounts (FSA) for health and dependent care.
• Group term life insurance with optional voluntary life coverage.
• Employee Assistance Program (EAP) for personal and professional support.
• 401(k) retirement plan with generous company match.
• Paid Time Off (PTO), paid holidays, sick leave, and bereavement leave.
• Quarterly commission eligibility based on sales performance.
• Company‑issued cell phone for business use.
• Continuing education reimbursement and professional development funds.
• Employee referral bonuses for successful hires.
• Charitable giving match program – up to $300 annually.

How to Apply – Join arenaflex Today

If you are a meticulous, detail‑driven professional who thrives in a dynamic, customer‑focused environment, arenaflex wants to hear from you. Bring your organizational prowess, communication talent, and passion for the construction industry to a company that values your growth and rewards your contributions.

Submit your resume and a compelling cover letter outlining how your experience aligns with the responsibilities and qualifications listed above. We look forward to welcoming a new member to our high‑energy Inside Sales team.

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arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or experience.