[Remote] Vice President, HealthBridge Operations & Clinical Integration

Note: The job is a remote job and is open to candidates in USA. SilverAssist is redefining care transitions for older adults through its HealthBridge platform. The Vice President of HealthBridge Operations & Clinical Integration will lead the development and scaling of the service delivery model, transforming successful practices into a standardized national operating system.

Responsibilities

• Design and operationalize the national HealthBridge care transition delivery model
• Translate successful field-based practices into standardized workflows, SOPs, and scalable operational processes
• Develop implementation playbooks for hospital and health system partnerships
• Build operational infrastructure capable of supporting multi-market expansion
• Partner with hospital leadership, case management teams, discharge planners, and healthcare stakeholders to support successful integration
• Establish standardized onboarding and implementation protocols for new health system partners
• Develop escalation pathways and service recovery procedures
• Ensure consistent operational execution across all markets
• Create standardized best practices for patient navigation, discharge coordination, and post-acute transition support
• Ensure workflows align with hospital throughput goals, patient experience expectations, and quality metrics
• Collaborate with clinical and operational stakeholders to improve continuity of care and reduce transition friction
• Establish operational KPIs and service-level metrics
• Develop dashboards and reporting frameworks for hospital partners and executive leadership
• Monitor program effectiveness, operational consistency, referral responsiveness, and transition outcomes
• Drive continuous process improvement initiatives
• Build and oversee HealthBridge operational training and certification programs
• Develop implementation resources, communication protocols, and operational standards for field teams
• Partner with franchise and regional leadership to support execution consistency
• Collaborate closely with executive leadership, business development, franchise operations, technology, and clinical stakeholders
• Serve as a strategic operational leader during HealthBridge national expansion
• Help shape long-term organizational strategy and scalable infrastructure

Skills

• 10+ years of progressive leadership experience in healthcare operations, care transitions, population health, post-acute care, or hospital operations
• Experience building or scaling multi-site healthcare operational programs
• Strong understanding of hospital discharge planning, case management, care coordination, and post-acute ecosystems
• Proven success creating standardized workflows, SOPs, operational playbooks, and scalable service models
• Experience leading implementation initiatives across multiple markets or healthcare systems
• Strong analytical and KPI-driven operational management experience
• Experience working with hospitals, health systems, ACOs, Medicare Advantage organizations, or value-based care programs
• Experience in transitional care management, throughput operations, population health, or post-acute strategy
• Familiarity with franchise, distributed workforce, or multi-market operating environments
• Experience in healthcare startups, growth-stage healthcare organizations, or healthcare services expansion

Benefits

• Base salary
• Performance incentives
• Benefits package
• Growth and leadership opportunities

Company Overview