[Remote] Senior Revenue Operations Manager, Commercial

Note: The job is a remote job and is open to candidates in USA. New Relic is a global team of innovators dedicated to shaping the future of observability. They are seeking a Senior Revenue Operations Manager for their Commercial segment to serve as a strategic partner to the Global VP of Commercial, supporting a rapidly expanding business unit while driving operational excellence and shaping go-to-market strategies.

Responsibilities

• Establish and run the Rhythm of Business (RoB) for the Commercial organization, driving operational excellence and strict rigor across all field operations
• Manage the weekly, monthly, and quarterly cadence of commercial and renewals team activities, including QBRs, forecasting, planning, and opportunity management
• Ensure assigned Commercial and Renewals objectives are completed accurately and on time, aggressively monitoring the sales organization’s compliance with CRM data standards and process rigor
• Act as a trusted advisor to the Global VP of Commercial and Sales leadership, shaping GTM strategy and supporting the global Product-Led Growth (PLG) motion
• Represent the Commercial and Renewals business requirements in key cross-departmental initiatives, ensuring tight alignment between overarching business strategy and day-to-day operational processes
• Strategize and enable the development of global standards, policies, and procedures to streamline operations for a high-volume, transactional sales environment
• Optimize the end-to-end renewals lifecycle to actively improve customer retention rates, mitigate churn, and drive sustainable growth and expansion across our expansive long-tail business
• Leverage historical trends, pipeline coverage data, and deal-specific knowledge to guide leaders during forecasting, driving highly predictable outcomes
• Analyze customer health and consumption data to understand potential downgrade risks, collaborating with cross-functional teams to identify and operationalize new methods to drive risk mitigation strategies
• Build repeatable, complex analyses and operational models (using Excel/Google Sheets) that synthesize vast datasets to identify trends, consumption patterns, and product adoption
• Manage and optimize reporting packages for team effectiveness, conducting rigorous metrics reviews with sales management to improve productivity and actionability
• Lead projects focused on simplifying workflows, optimizing the CRM (Salesforce) experience, and driving efficiency throughout the Commercial and Renewals organization
• Maintaining highly accurate and predictable forecasting models within an agreed variance
• Driving operational strategies that directly improve retention and upsell within the Commercial and long-tail segments as well as driving up Consumption based usage across Commercial and PLG
• Measurable reduction in manual reporting and administrative overhead for the GTM teams
• Achieving high scores in CRM data hygiene, opportunity management, and adherence to the Rhythm of Business

Skills

• 8+ years of relevant work experience, preferably within a SaaS software provider or professional IT services company in Operations, Customer Success, or other customer-facing groups
• 5+ years of dedicated sales ops or revenue operations experience, with a proven track record in field sales operations and business partnering across cross functional teams
• Experience supporting a high-velocity, transactional business segment and a strong understanding of customer dynamics, sales lifecycles, and renewal patterns
• Exceptional analytical abilities: Candidates must be able to quickly leverage multiple data sources, connect them, work with massive datasets, and build highly complex Excel/Google Sheets models
• Demonstrated communication and presentation skills, with the ability to structure and produce clear executive presentations (PowerPoint/Google Slides) to influence C-level executives and field teams
• Strong problem-solving skills, mature judgment, and the ability to bring alignment, negotiate, and drive cross-functional projects to completion
• Deep understanding of SaaS and exposure to consumption-based business models
• High technical proficiency: Advanced skills in Salesforce, Excel, Tableau, and familiarity with SQL
• Bachelor's Degree or equivalent experience
• Direct operational experience supporting a Product-Led Growth (PLG) go-to-market motion
• Skills and experience in utilizing AI, Large Language Models (LLMs), and Google Apps Script to build internal tooling, automate routine processes, and drive massive efficiencies in the way we support the GTM organization
• Direct experience in a high-growth, consumption-driven, or usage-based business model (e.g., Snowflake, Datadog, AWS)
• Deep understanding of the Observability or Monitoring landscape

Benefits

• Corporate bonus plan
• Healthcare
• Dental
• Vision
• Parental leave and planning
• Mental health benefits
• 401(k) plan and match
• Flex time-off
• 11 paid holidays
• Volunteer time-off
• Other competitive benefits designed to improve the lives of our employees
• Flexible workforce model
• Fully office-based, fully remote, or hybrid work options

Company Overview