[Remote] Global Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Esko, a Veralto company, is a global provider of integrated software and hardware solutions. The Global Customer Success Manager leads the post-sale experience for strategic global accounts, driving adoption, value realization, and retention.
Responsibilities
- Owning the global post-sale customer journey (onboarding → adoption → retention)
- Leading QBRs / EBRs with executive stakeholders
- Building and executing outcome-based Success Plans
- Driving adoption and aligning to measurable KPIs
- Monitoring customer health and mitigating risks
- Partnering with Sales, Services, Support, and Product
- Elevating customer feedback into product and roadmap discussions
Skills
- 5–10 years in Customer Success, Consulting, or Strategic Account Management in B2B SaaS
- Experience managing enterprise/global accounts
- Proven experience leading QBRs / EBRs with executives
- Demonstrated ability to drive cross-functional alignment without authority
- Experience with CRM/CS tools (Salesforce, Gainsight)
- Experience working with customers in the printing, packaging, or label industry; familiarity with packaging and print production workflows is highly preferred
Benefits
- Health, dental, vision, and 401(k) with match starting Day 1!
- Flexible working hours in a US Remote environment, empowering you to collaborate globally while managing your schedule with autonomy and balance
- Comprehensive health benefits to support you and your family
- Professional onboarding and continuous learning opportunities,
- A highly collaborative, global team environment
- Clear career growth and development pathways
- We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
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