[Remote] Analyst, Senior Data Job Details | Royal Caribbean Cruises Ltd

Note: The job is a remote job and is open to candidates in USA. Royal Caribbean Group is a leader in the vacation industry, offering unique career opportunities. They are seeking a Senior Data Analyst to leverage analytics for driving performance metrics, identifying operational efficiencies, and enhancing the end-user experience.

Responsibilities

• Conduct analysis to drive valuable business insights, using internal analytics tools, ie SQL to access and manipulate from disparate data sources
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, address speed performance issues
• Ability to build intuitive presentations, interfaces, infographics, and data visualizations to tell stories with data that convey key performance metrics, significant trends, and relationships across contact centers
• Perform more complex quantitative and qualitative analysis for business processes and projects
• Develop and execute sales funnel analysis, lifetime value analysis, customer segmentation and forecasting
• Design and analyze A/B tests to improve the user journey, develop contact center gamification strategies
• Lead projects and requests from end-to-end, defining business needs, developing strategies, and solutions that empower internal teams operate efficiently
• Proactively recommend new and innovative ideas/approaches to address changing needs that support performance for both tactical and strategic decision-making for contact centers
• Develop best practices, standards, conduct query reviews and advise on optimizing queries to ensure quality deliverables
• Encourage team growth with a focus on knowledge management, coaching/mentoring and developing cross functional relationships with team members

Skills

• 4+ years of relevant work experience in analytics, data centric role and/or business intelligence related field
• Strong analytical skills – with a proficient ability to read/write complex SQL queries for data analysis
• Understanding of data warehousing concepts, relationship entity diagrams and relational databases
• Experience with data visualization tools (Tableau, Powerbi, etc.) and strong storytelling skills for technical and non-technical audiences
• MS office tools ie Word, excel, powerpoint, Access
• Ability to explain technical concepts and analysis implications clearly, and be able to translate business objectives into actionable analysis
• The position requires the capacity to work in a distributed team environment, build effective working relationships, and execute on critical process improvement and projects
• Strong and effective communication, presentation, written skills and ability to work in global environment
• Experience collecting internal customer feedback and requests, empathizing with their challenges and opportunities
• Collaborative, self-motivated with a desire to lead strategic problem solving, execution and ownership
• Familiarization with Sales and Contact Center environments
• CSPO Certification and formal understanding of Agile Scrum practices
• Degree in an analytical area such as Mathematics, Statistics, Operations Research, Business or equivalent
• Other programing knowledge skills (Python)
• Project management experience
• Familiarity with other applications such as Salesforce, Oracle, Hyperion, AS400 or equivalent mainframe system

Company Overview