[Remote] Business Line Program Administrator

Note: The job is a remote job and is open to candidates in USA. Wilson Elser is a national law firm with over 1,400 attorneys across 46 offices, recognized among the top 100 law firms. They are seeking a Business Line Program Administrator to support client program operations through analytical insights, training, and oversight, ensuring effective management of key processes and data.

Responsibilities

• Review and analyze information from internal and external systems to provide actionable insights and recommendations
• Collaborate closely with program leads to ensure seamless day-to day business operations and support program success
• Create and maintain a comprehensive knowledge bank to empower team members and streamline business processes
• Identify program gaps and recommend impactful solutions to maintain compliance with client and firm guidelines
• Analyze and report on key performance metrics and case deadlines across a high volume of files, keeping internal and client-facing systems up to date
• Analyze program data and provide stakeholders with updates on a regular basis
• Develop and distribute program documents, reports, and presentations to drive understanding and collaboration
• Serve as a point of contact for the client, claims professionals, and attorneys addressing issues and ensuring smooth workflows and deadlines are met
• Manage compliance with program related requests and maintain adherence to established protocols

Skills

• A bachelor's degree or equivalent required
• Exceptional leadership, time management and organization skills to inspire teams and streamline operations
• Proficiency in document management systems and Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel) is essential
• Strong written and oral communication skills to engage effectively with diverse stakeholders
• Demonstrated ability to analyze complex situations, identify root causes, propose actionable solutions, and implement improvements with measurable results
• Proven ability to manage multiple priorities, balance competing demands, and consistently meet deadlines in a dynamic environment
• Flexibility to work both independently and collaboratively as part of a team
• Ability to excel in a fast-paced environment while maintaining focus, efficiency, and attention to detail
• A holistic approach to problem-solving, combining big picture thinking with meticulous attention to detail to achieve strategic goals
• A minimum of 3 years of civil litigation experience in a law firm or with an insurance company is preferred, showcasing your ability to navigate complex legal processes
• Experience or knowledge in project management or process improvement is a strong advantage
• Advanced Excel capabilities, such as working with pivot tables, large data sets, and complex functions, are highly preferred

Benefits

• 401(k) retirement savings plan
• Medical
• Dental
• Vision
• Disability
• Life insurance
• Outstanding benefits package, including 401k match and generous PTO plan
• Ample opportunities for professional development and advancement
• Access to corporate discount plans and other benefits

Company Overview