[Remote] Senior Customer Success Manager I
Note: The job is a remote job and is open to candidates in USA. Seismic is the global leader in AI-powered enablement, dedicated to empowering go-to-market leaders to drive strategic growth and enhance customer experiences. The Senior Customer Success Manager I will be responsible for driving product adoption, ensuring client retention, and acting as the primary point of contact for assigned accounts while developing trusted advisor relationships with clients.
Responsibilities
- Drive the successful adoption of multiple use cases across the organization, helping the customer quantify the business value of the partnership
- Form strategic relationships with key stakeholders to understand a customer’s objectives to develop strategic roadmaps and uncover expansion opportunities
- Conduct regular business review meetings with key accounts
- Act as the voice of the customer and drive requested enhancements with the product management and development teams
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Ensure account transparency by tracking client sentiment and key milestones in Salesforce and Gainsight
- Partner with customer-facing account teams and executives to develop a strategic plan to help customers achieve their business objectives and to execute on upsell and cross sell opportunities
- Anticipate client risks and strategize ways to help mitigate churn
- Manage the customer contract renewal process and maintain a renewal forecast
Skills
- Bachelor's Degree or equivalent related experience
- Customer-facing experience, relationship building, and driving customer transformation programs
- Excellent communication, presentation, and problem-solving skills
- Ability to translate business requirements into business solutions
- Advanced proficiency with the Microsoft Office Suite
- Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels
- Ability to effectively prioritize and escalate customer issues
- Experience with Salesforce and Gainsight a plus
- Previous experience with SaaS preferred
Benefits
- At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page.
- If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here.
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