Remote Customer Service Representative – B2B Support, Order Management, and CRM Specialist at arenaflex

Why arenaflex?

At arenaflex, we live by a “work hard, play hard” philosophy that fuels both personal growth and collective success. As a second‑generation, family‑owned leader in protective apparel, we manufacture and distribute a full line of gloves and suspenders that protect workers across a variety of industries. Our products may be humble, but the impact they have on safety and productivity is anything but ordinary. We are proud of our heritage, our relentless focus on quality, and our commitment to treating every employee, partner, and customer as an extended member of the arenaflex family.

Position Overview

We are seeking a dynamic, remote Customer Service Representative to join our growing B2B support team. In this role, you will be the front line of communication for our customers, handling inquiries, processing orders, and ensuring that every interaction reflects the high standards of service that arenaflex is known for. This full‑time, hourly position offers flexibility, a supportive work environment, and the chance to develop a career in a thriving, values‑driven organization.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat with professionalism, empathy, and speed.
• Accurately capture and enter product orders into our ERP system, verifying details and confirming availability.
• Investigate and resolve product‑related questions, order discrepancies, and service concerns, escalating when necessary.
• Maintain up‑to‑date customer records in our CRM platform, ensuring data integrity and accessibility for internal teams.
• Collaborate with internal sales, logistics, and manufacturing partners to coordinate order fulfillment and address any bottlenecks.
• Participate in cross‑functional projects, providing insights from a customer perspective to improve processes and product offerings.
• Document common issues and solutions in the knowledge base, contributing to continuous improvement of the support workflow.
• Adhere to company policies, compliance standards, and data‑privacy regulations while handling sensitive information.

Essential Qualifications

• Associate degree (AA) or equivalent education from a two‑year college, technical school, or comparable experience.
• Minimum of two (2) years proven experience in B2B customer service, preferably in a manufacturing or distribution environment.
• Demonstrated ability to adapt communication style to diverse customer needs and resolve conflicts with poise.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and a strong aptitude for learning new software tools.
• Experience using CRM platforms (e.g., Zendesk) and familiarity with project management tools such as Asana.
• Excellent written and verbal communication skills, with a keen eye for detail and active‑listening capabilities.
• Self‑motivated, organized, and comfortable thriving in a fast‑paced, remote work setting.

Preferred Qualifications & Skills

• Hands‑on experience with ERP or warehouse management systems, providing a holistic view of order lifecycle.
• Knowledge of protective apparel industry terminology, product specifications, and compliance standards.
• Ability to analyze customer feedback trends and suggest actionable improvements to product or service teams.
• Demonstrated track record of contributing to team initiatives, such as process optimization or training programs.
• Comfort with occasional light lifting (up to 50 lb) for trade‑show setup or inventory tasks, when required.

Core Competencies

• Communication Excellence: Clear, concise, and courteous interaction with customers and internal stakeholders.
• Service Orientation: A proactive mindset focused on delivering value and exceeding expectations.
• Problem‑Solving: Ability to diagnose issues quickly, identify root causes, and implement effective solutions.
• Technology Agility: Comfortable navigating multiple software platforms and learning new tools with minimal guidance.
• Team Collaboration: Strong relationship‑building skills that foster trust across departments and remote teams.
• Resilience: Maintaining composure and professionalism under pressure or during high‑volume periods.

Career Growth & Development

At arenaflex, your career trajectory is shaped by your ambition and the opportunities you seize. As you master the fundamentals of B2B support, you can progress into senior support roles, specialize in account management, or transition to operations, sales, or training positions. We invest in continuous learning through:

• Regularly scheduled webinars and workshops on product knowledge, advanced CRM techniques, and industry trends.
• Access to an online learning portal offering courses in communication, conflict resolution, and data analysis.
• Mentorship programs pairing new hires with seasoned professionals for guidance and skill development.
• Quarterly strategic planning sessions where every employee contributes ideas that shape the future of arenaflex.

Work Environment & Culture

Our remote team enjoys a flexible schedule that respects work‑life balance while maintaining a collaborative spirit. Whether you are based in Portland, OR, or any other eligible location, you will have:

• A reliable home‑office setup with company‑provided equipment, including a laptop, headset, and ergonomic accessories.
• Regular virtual team huddles, coffee chats, and occasional in‑person meet‑ups to strengthen camaraderie.
• An open‑book management approach that provides transparency into company performance, goals, and financial health.
• Recognition programs that celebrate individual achievements, innovative ideas, and community involvement.

Compensation, Benefits & Perks

We offer a competitive hourly wage starting at $20.00 per hour, complemented by a comprehensive benefits package designed to support your health, financial security, and personal growth:

• Medical, dental, and vision insurance with employer contributions.
• 401(k) retirement plan with company matching.
• Paid time off (vacation, sick leave) and paid holidays.
• Flexible scheduling and the ability to work from home full‑time.
• Professional development assistance, including tuition reimbursement and certification support.
• Employee discounts on arenaflex products and partner retailer offers.
• Commuter benefits, such as bus passes for those who choose to work from our Portland office.
• Paid volunteer days to give back to the community.

Physical & Travel Requirements

This role is primarily sedentary, involving extensive phone, computer, and written communication. Occasionally, you may be asked to assist with trade‑show logistics, which could require lifting up to 50 lb. Travel is minimal; a few overnight trips per year for team meetings or industry events may be required.

How to Apply

If you are ready to join a purpose‑driven organization that values integrity, teamwork, and continuous improvement, we want to hear from you. Click the link below to submit your application and start your journey with arenaflex today.

Apply Job!