Remote First Notice of Loss (FNOL) Call Center Customer Service Representative – Inbound Claims Intake, Data Entry, and Customer Support (Work‑From‑Home)

About arenaflex – Leading the Way in Subrogation Services

arenaflex is a nationally recognized leader in subrogation, helping insurance carriers and property owners recover payments for damage claims. Our mission is simple yet powerful: ensure that the party responsible for a loss pays for the damage, allowing our clients to focus on what matters most to them. With a foundation built on the Core Four principles—Process, Results, Culture, and Experience—we deliver exceptional service to both our customers and the partners involved in each claim.

Our commitment goes beyond numbers. We celebrate achievements through vibrant company events, give back to the community with regular volunteer initiatives, and champion a healthy work‑life balance. At arenaflex, you’ll find a supportive, casual atmosphere that values efficiency, effective processes, and personal well‑being.

Position Overview

arenaflex is seeking a motivated and personable Remote First Notice of Loss (FNOL) Customer Service Representative to join our 24/7/365 call center team. In this role, you will be the first point of contact for engineers, technicians, and field operators reporting property damage. Your primary responsibility is to capture accurate FNOL details, enter data into our customized system, and provide outstanding service to all callers.

Important Eligibility Notice: This position is open only to candidates who reside in the United States. Applicants currently living in California, North Carolina, Washington State, Illinois, or Oregon are not eligible for employment at this time.

Key Responsibilities

• Answer inbound calls from field personnel reporting property damage and record each First Notice of Loss (FNOL) with precision.
• Communicate clearly and professionally, ensuring callers feel heard and supported throughout the intake process.
• Enter claim information into arenaflex’s proprietary database, maintaining high data‑entry accuracy and adhering to script guidelines.
• Analyze submitted photos, maps, and other visual evidence to verify damage locations and assess claim relevance.
• Collaborate with internal teams and external partners to report underground damage to locate companies when applicable.
• Provide timely updates to customer representatives, ensuring they have the information needed to progress each claim.
• Participate in special projects or process‑improvement initiatives as assigned by management.
• Maintain a dedicated, distraction‑free home workspace equipped with arenaflex‑provided computer hardware and software.

Performance Incentives & Bonus Structure

arenaflex rewards high performers with a tiered support bonus system and an exclusive FNOL Incentive Program.

Tiered Support Bonus

• Level 1: $105 per pay period
• Level 2: $150 per pay period
• Level 3: $205 per pay period

Bonuses are calculated based on total fees generated across the call center during the month and are paid on the paycheck following the period in which they are earned.

FNOL Incentive Program

For each day you meet or exceed set standards for talk time, “not ready” time, and service level, you will earn an additional $10. This incentive is calculated daily and paid on the 5th of the following month.

Essential Qualifications

• 6 months to 1 year of proven call‑center or customer‑service experience, preferably in a remote environment.
• High school diploma or equivalent; additional education or certifications in communications or related fields are a plus.
• Ability to type at least 55 words per minute with a high degree of accuracy (typing test required).
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook), PDF handling, and internet research tools.
• Strong verbal communication skills, including active listening and the ability to follow detailed scripts.
• Excellent written communication and reading comprehension to accurately capture claim details.
• Capability to interpret photographs and maps to determine the extent and location of damage.
• Reliable high‑speed internet connection; arenaflex contributes $50 per month toward your internet service cost.
• Eligibility to pass pre‑employment drug screening and criminal background checks.

Preferred Skills & Experience

• Familiarity with Microsoft Teams or similar collaboration platforms.
• Previous experience handling insurance‑related or subrogation claims.
• Demonstrated ability to work independently while maintaining high productivity in a remote setting.
• Experience with data‑entry or CRM systems, especially those customized for claims management.

Core Competencies for Success

• Customer‑Centric Mindset: Prioritize the caller’s experience, ensuring empathy and clarity.
• Attention to Detail: Accurately capture claim information and avoid data entry errors.
• Problem‑Solving: Quickly assess visual evidence and determine appropriate next steps.
• Time Management: Meet service‑level agreements while maintaining quality interactions.
• Team Collaboration: Communicate effectively with internal departments and external partners.

Career Growth & Development Opportunities

arenaflex invests in the professional development of its employees. As a Remote FNOL Representative, you will have access to:

• Ongoing training programs covering advanced claims handling, communication techniques, and industry best practices.
• Mentorship from seasoned supervisors who can guide you toward leadership roles such as Team Lead, Operations Analyst, or Claims Manager.
• Opportunities to cross‑train in related departments, including underwriting support, loss mitigation, and subrogation analysis.
• Eligibility for internal promotions based on performance metrics, bonus tier achievements, and participation in the FNOL Incentive Program.

Work Environment & Company Culture

At arenaflex, we believe that a supportive culture fuels exceptional performance. Our remote workforce enjoys:

• A flexible scheduling model that accommodates various time zones and personal commitments.
• Regular virtual team‑building events, recognition ceremonies, and “coffee chat” sessions to keep connections strong.
• Annual community‑service days where employees can volunteer together, reinforcing our commitment to giving back.
• A casual, comfortable atmosphere that encourages open communication, innovation, and continuous improvement.

Compensation, Benefits & Perks

arenaflex offers a competitive compensation package that includes:

• Base hourly wage commensurate with experience, plus the tiered support bonus and FNOL incentive earnings.
• Paid Time Off (PTO) accrued at a rate of 5 hours per pay period, equating to approximately three weeks of vacation after the first full year of service.
• Company‑paid contribution of $50 per month toward your home internet service.
• A comprehensive benefits suite featuring health, dental, and vision insurance, a matched 401(k) retirement plan, and life insurance options.
• Access to employee assistance programs (EAP) for mental health and wellness support.
• Recognition as a multi‑year winner of The Oklahoman Top Workplaces, reflecting our dedication to employee satisfaction.

Application Process

If you are ready to join a forward‑thinking, award‑winning organization that values your expertise and offers a rewarding remote career, we encourage you to apply today. Click the link below to submit your application and begin your journey with arenaflex.

Apply Job!

Closing Statement

arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Your unique perspective and dedication to delivering top‑notch customer service will help us continue to set industry standards and achieve outstanding results. Take the next step in your career—apply now and become a vital part of the arenaflex family.