Senior Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. As a Senior Frontend Software Engineer at Genesys, you will be part of a product-minded engineering team building modern, scalable user experiences for the Genesys Cloud Platform. You will collaborate with engineers, product managers, designers, and architects to deliver intuitive, accessible, and high-performing solutions that help customers succeed. In this role, you will take ownership of complex frontend challenges, contribute to technical design and architecture decisions, and help drive engineering excellence through code quality, best practices, and mentorship. You will play a key role in shaping the evolution of our frontend ecosystem while delivering impactful product increments that provide value to customers. Responsibilities: Design, develop, test, and maintain secure, reliable, scalable, and high-quality frontend solutions for the Genesys Cloud Platform Take ownership of features and technical initiatives from design and implementation through testing, deployment, monitoring, and ongoing support Contribute to technical design and architectural decisions, ensuring solutions are maintainable, scalable, and aligned with platform standards and best practices Collaborate closely with Product Managers, UX Designers, Architects, and Engineers to understand requirements and deliver solutions that provide value to customers Participate in the evolution of shared frontend frameworks, libraries, tooling, and engineering standards used across teams Drive engineering excellence through code reviews, knowledge sharing, testing strategies, and continuous improvement of development practices Mentor and support engineers through technical guidance, code reviews, pair programming, and knowledge sharing Troubleshoot and resolve production issues, participating in root cause analysis and implementing long-term solutions to improve reliability Collaborate effectively with cross-functional teams to manage dependencies, align technical decisions, and support successful delivery of shared initiatives Participate in sprint planning, estimation, decomposition of larger initiatives, and team retrospectives to help improve planning accuracy and team effectiveness Identify technical debt, operational risks, and improvement opportunities, and proactively drive solutions to address them Present technical solutions, design proposals, and delivered work to technical and non-technical audiences Stay current with industry trends, emerging technologies, and engineering practices, evaluating opportunities to improve products and developer productivity Requirements: 5+ years of professional software development experience building modern web applications Strong proficiency in JavaScript/TypeScript and experience with modern frontend frameworks Experience designing and developing scalable Single Page Applications and frontend architectures Experience working with APIs, cloud-based software, and modern CI/CD practices Understanding of software quality practices, including testing, code reviews, and maintainable design Experience building reliable, performant, and accessible user experiences Experience troubleshooting and supporting software in production environments Familiarity with Agile development practices and distributed team collaboration Strong problem-solving, communication, and collaboration skills Excellent written and verbal communication skills in English Benefits: Stability of a multinational company and the flexibility/speed of a startup company The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1 Keep you in the loop: Complete support and transparency from our global/local leaders An A-team: Talented and experienced professionals you can grow professionally with An open & inclusive community Career development: We will support your professional growth because your goals are important to us Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista And a fabulous new HQ from near Nyugati Railway Station at Budapest #LI-MC1 If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job