Customer Sales and Service Representative – Inbound Sales, Retention & Account Support Specialist (Remote, U.S.)

About arenaflex

At arenaflex, we believe connection is one of the most powerful forces in the world. As a recognized leader in communications, technology, and digital services, arenaflex is transforming the way individuals, families, and businesses stay connected to the people, information, and entertainment that matter most. Our network powers millions of conversations every single day, and behind every call, every chat, and every customer interaction is a team of dedicated professionals who care deeply about delivering world-class experiences.

We are a purpose-driven organization built on a foundation of integrity, innovation, and human connection. Our culture thrives on collaboration, continuous learning, and a shared commitment to lifting up the communities we serve. At arenaflex, you are not just taking a job — you are joining a mission to make a meaningful impact on the lives of customers across the country. We move fast, we think big, and we invest in the people who make it all possible.

If you are fueled by purpose, energized by solving problems, and powered by persistence, a career at arenaflex offers the opportunity to build a rewarding future while working alongside some of the most talented professionals in the industry. This is more than a customer service role — it is your chance to become a trusted advisor, a solutions expert, and an essential part of a company that is shaping the future of how the world connects.

Position Overview

arenaflex is currently hiring a motivated and customer-focused Customer Sales and Service Representative to join our high-performing remote contact center team. In this dynamic role, you will be the first point of contact for our valued customers, providing exceptional service while identifying opportunities to offer additional products and services that enhance their connectivity experience. You will handle inbound calls, resolve inquiries, manage billing and account issues, and contribute directly to monthly sales and retention goals — all while delivering the kind of authentic, human-centered support that has made arenaflex an industry leader.

This is a remote position based in the United States, with occasional in-person training sessions and team meetings. The ideal candidate is a natural communicator, a consultative seller, and a problem-solver who thrives in a fast-paced, metrics-driven environment.

Key Responsibilities

As a Customer Sales and Service Representative at arenaflex, you will take ownership of a wide variety of customer-facing responsibilities, including but not limited to:

• Inbound Customer Support: Answering incoming calls from customers in a professional, courteous, and timely manner, responding to a broad range of requests related to installation, disconnection, upgrades, service changes, and general account inquiries.
• Relationship Building: Instilling confidence and loyalty in our customers through active listening, empathy, and a consultative approach that demonstrates a deep understanding of arenaflex’s products, services, and value proposition.
• Proactive Sales: Identifying customer needs and skillfully offering relevant arenaflex products and services that meet those needs, contributing to monthly sales goals and consistently delivering an outstanding customer experience.
• Issue Resolution: Investigating and resolving customer inquiries and disputes on a variety of topics including service, billing, rates, adjustments, and policy issues, ensuring every customer feels heard, valued, and satisfied with the resolution.
• Product Expertise: Responding knowledgeably to customer questions about arenaflex’s full suite of products and services, including wireless, internet, home entertainment, and emerging technology solutions.
• Order Accuracy: Verifying the accuracy and completeness of service orders, and making corrections or changes as needed to ensure customer accounts are properly maintained.
• Collections Support: Negotiating the collection of overdue bills in a respectful and professional manner, balancing company objectives with a commitment to positive customer relationships.
• Flexible Scheduling: Working evenings, weekends, holidays, and unscheduled shifts as determined by the operational needs of the business.
• Systems and Tools Management: Managing multiple internal systems, databases, and digital work tools while simultaneously engaging on the phone with customers, demonstrating comfort and proficiency with technology.

What We’re Looking For

The most successful Customer Sales and Service Representatives at arenaflex are true consultative salespeople who are energized by meeting goals and building lasting relationships with customers. You take a deep interest in learning about your customers’ needs, the business challenges they face, and the industry trends that shape their decisions. You enjoy the fast pace and sense of urgency required to manage high-volume customer interactions, and you have no problem juggling multiple priorities in a dynamic environment. Your empathy and communication skills make it possible for you to de-escalate sensitive situations with grace, and you take genuine ownership of customer concerns from start to finish. While you are driven to meet your daily sales targets, you never lose sight of the bigger picture: helping our customers stay connected to what matters most.

Preferred Qualifications

While we welcome candidates from a variety of backgrounds, the following qualifications will help you thrive in this role:

• A related Associate Degree, or a minimum of two (2) years of relevant customer-facing work experience.
• Prior customer service experience in a call center or contact center environment.
• Previous collections experience, including the ability to handle sensitive financial conversations professionally.
• Demonstrated experience selling products and services, ideally in a telecommunications, technology, or subscription-based environment.
• Strong customer service skills with a track record of exceeding customer satisfaction targets.
• Excellent communication skills, with a demonstrated ability to communicate clearly, with detail, precision, and professionalism.

We understand that not every candidate will meet every preferred qualification listed above. If you are passionate about customer service, eager to learn, and excited about the opportunity to grow your career with arenaflex, we strongly encourage you to apply — even if you don’t check every box.

Essential Skills and Competencies

To excel as a Customer Sales and Service Representative at arenaflex, you will bring the following skills and competencies to the role:

• Active Listening: The ability to fully understand customer concerns before responding, ensuring that every interaction feels personalized and thoughtful.
• Verbal Communication: Clear, professional, and confident communication skills, both over the phone and in written form.
• Problem-Solving: A resourceful and analytical mindset that allows you to identify root causes and offer effective solutions quickly.
• Sales Acumen: Comfort with consultative selling techniques, upselling, and cross-selling in a customer-centric way.
• Resilience: The ability to remain composed, professional, and positive in challenging or high-pressure situations.
• Time Management: Strong organizational skills and the ability to manage multiple tasks, systems, and conversations simultaneously.
• Tech Savvy: Proficiency with computers, CRM platforms, and digital communication tools, with the ability to learn new systems quickly.
• Adaptability: A flexible attitude toward scheduling, shifting priorities, and evolving business needs.

Work Location and Schedule

This is a remote role, allowing you to work from the comfort of your home while staying connected to a supportive, engaged team. You will be expected to maintain a reliable internet connection and a quiet, professional workspace. Candidates must live within 75 miles of the current reporting location for the life of the contract, and must be available to attend occasional in-person trainings, team huddles, and meetings at the office location as required by the business. Scheduled weekly hours are 37.5 hours, with flexibility required for evenings, weekends, holidays, and unscheduled shifts.

Career Growth and Development Opportunities

At arenaflex, we believe that investing in our people is the most important investment we can make. From your very first day, you will have access to comprehensive training programs designed to set you up for success — covering product knowledge, sales techniques, systems training, customer service best practices, and more. As you grow in your role, you will have the opportunity to explore advancement paths into senior customer service, team leadership, training, quality assurance, sales management, and beyond. We are committed to promoting from within whenever possible, and we provide the mentorship, resources, and continuing education opportunities you need to build a long-term, fulfilling career.

In addition to career advancement, working at arenaflex gives you the chance to develop transferable, in-demand skills in areas such as consultative selling, conflict resolution, account management, and customer experience strategy — all of which are highly valued across the broader business and technology landscape.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package designed to attract and retain top talent. While specific compensation is based on experience, location, and performance, representatives can expect a strong base pay plus opportunities for performance-based incentives and bonuses tied to sales and customer satisfaction goals. Beyond pay, we offer a comprehensive benefits package that typically includes:

• Medical, dental, and vision insurance options for employees and their families.
• Paid time off, including vacation days, sick leave, and recognized holidays.
• Retirement savings plans with company-matching contributions.
• Employee discounts on arenaflex products and services.
• Tuition reimbursement and ongoing professional development programs.
• Wellness programs and resources to support your physical, mental, and emotional health.
• A collaborative, inclusive culture that values diversity, equity, and belonging.

Our Culture and Commitment to Diversity

arenaflex is proud to be an equal opportunity employer, and we celebrate the unique differences that make each of us who we are. We are committed to fostering a workplace where every individual feels valued, respected, and empowered to contribute their authentic self. We know that diversity drives innovation and strengthens our business, and we actively cultivate an inclusive environment that embraces a wide range of backgrounds, perspectives, and experiences. Whether you are early in your career or bring years of industry experience, you will find a welcoming home at arenaflex — a place where your voice matters and your contributions are recognized.

How to Apply

If you are a driven, customer-obsessed professional looking to build a meaningful career with a company that is shaping the future of connectivity, we want to hear from you. Take the next step and join arenaflex, where your talent, your ambition, and your commitment to excellence can truly make a difference. Apply today and discover what it means to be part of a team that is dedicated to moving the world forward — one conversation at a time.