Customer Engagement Specialist – Part‑Time (12‑Month Contract) – K‑12 Education Outreach & District Champion Builder at arenaflex

About arenaflex – Transforming K‑12 Learning Nationwide

Founded in 2014 in Montreal, Canada, arenaflex is a leading Educational Support System (ESS) that partners with K‑12 schools across North America to close the gap between classroom instruction and individual student needs. Our mission is to democratize education by delivering personalized, 24/7 tutoring, practice tools, and college‑and‑career readiness resources that empower every learner to reach their full potential.

Today, arenaflex serves more than 3 million students in over 400 school districts spanning 40 U.S. states and Canada. With headquarters in Montreal and Las Vegas, we integrate seamlessly into existing district IT infrastructures, providing teachers, administrators, and families with real‑time data, analytics, and a rich, text‑based communication environment.

Our rapid growth—from a modest team of 174 employees in 2019 to a vibrant community of over 1,800 educators, tutors, and support staff—reflects the trust districts place in our platform. As we transition toward sustainable profitability, we are looking for passionate individuals to help amplify our brand, deepen district relationships, and champion the power of equitable academic support.

Why This Role Matters

As a Customer Engagement Specialist on the Professional Learning Team, you will be the face of arenaflex for teachers, administrators, and district leaders. Your energy, communication skills, and deep understanding of the K‑12 landscape will drive adoption, create enthusiastic “arenaflex champions,” and ultimately help more students receive the personalized help they deserve.

Key Responsibilities

• Lead District Workshops: Design and deliver dynamic, in‑person and virtual workshops that showcase the capabilities of arenaflex and generate excitement among educators.
• Facilitate Teacher Enablement Sessions: Conduct training sessions that guide teachers and administrators through implementation best practices, ensuring smooth rollout at the classroom and site level.
• Build and Nurture Relationships: Identify and cultivate relationships with key district champions, providing them with up‑to‑date resources, success stories, and ongoing support.
• Grassroots Outreach: Expand our experiential teacher‑education model by organizing district‑wide events, webinars, and community‑building activities.
• Feedback Loop: Capture insights from educators and relay them to product, marketing, and leadership teams to continuously improve the arenaflex experience.
• Travel & On‑Site Presence: Attend district meetings, conferences, and school visits across the West Los Angeles region, representing arenaflex with professionalism and enthusiasm.

Essential Qualifications

• Residency in the designated West Los Angeles area of California, with reliable transportation and a valid driver’s license.
• 1–2 years of experience in a customer‑facing role, preferably within the education sector.
• Demonstrated knowledge of the K‑12 education ecosystem, including district structures, curriculum standards, and technology adoption cycles.
• Strong public‑speaking abilities; comfortable presenting to large groups and facilitating interactive sessions.
• Proficiency with laptop and smartphone tools for slide‑deck creation, virtual presentations, and cross‑functional communication.
• Active use of arenaflex (formerly Twitter) and a keen awareness of emerging social‑media trends that influence educator communities.
• High‑energy, outgoing personality with a genuine passion for engaging teachers, parents, and students.
• Self‑starter mindset, capable of managing multiple priorities, meeting deadlines, and thriving in a fast‑paced environment.

Preferred Qualifications

• Experience leading professional development initiatives within a school district.
• Background in organizing virtual, gamified events that drive participation and learning.
• Familiarity with data‑driven instructional tools and analytics platforms used by K‑12 educators.

Core Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication tailored to diverse educator audiences.
• Relationship Management: Ability to build trust, influence decision‑makers, and maintain long‑term partnerships.
• Presentation Design: Craft engaging slide decks, demos, and interactive activities that resonate with teachers and administrators.
• Adaptability: Flexibility to pivot between in‑person workshops, virtual webinars, and on‑the‑fly problem solving.
• Technology Savvy: Comfortable navigating learning management systems, video‑conferencing tools, and collaborative platforms.
• Data Literacy: Ability to interpret student performance data and translate insights into actionable recommendations for districts.

Career Growth & Learning Opportunities

At arenaflex, we invest in our people. As a Customer Engagement Specialist, you will have access to:

• Mentorship from senior education leaders and product experts.
• Professional development workshops on instructional design, ed‑tech trends, and public speaking.
• Opportunities to transition into full‑time roles such as District Success Manager, Education Partnerships Lead, or Product Enablement Specialist.
• Exposure to cross‑functional teams—including product, data science, and marketing—allowing you to broaden your skill set and influence company‑wide initiatives.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative, and mission‑driven culture. Our core values—integrity, curiosity, impact, and diversity—shape every decision. Employees enjoy:

• A flexible hybrid work model that balances remote productivity with purposeful on‑site engagement.
• Regular team‑building events, hackathons, and “innovation days” that encourage creative problem‑solving.
• A commitment to equity: we celebrate diverse perspectives and ensure every voice is heard.
• Transparent communication from leadership, with quarterly town halls and open‑door policies.

Compensation, Perks & Benefits

We offer a competitive hourly rate of $35/hour for preparation and facilitation time. Additional benefits include:

• Mileage reimbursement for travel to district sites and events.
• Reimbursement for hotel accommodations when travel is required for work‑related purposes.
• Access to arenaflex’s internal learning portal, featuring courses on instructional technology, project management, and leadership.
• Discounted or complimentary access to our tutoring platform for personal development.
• Health and wellness resources, including virtual fitness classes and mental‑health support.

How to Apply

If you are energized by the prospect of shaping the future of K‑12 education, love building relationships with teachers, and thrive in a dynamic, mission‑focused environment, we want to hear from you. Even if you don’t meet every single requirement, we encourage you to apply—passion and potential often outweigh perfect check‑boxes.

Submit your application through our dedicated job board. Our talent acquisition team will review your profile and reach out promptly. We value a fair, transparent candidate experience, so all communications will be routed through the official application portal.

Join arenaflex and Make an Impact

Imagine a world where every learner has individualized support to solve problems, explore new ideas, and chart a path toward success—both in school and beyond. At arenaflex, you will be a catalyst for that vision, empowering educators to unlock the potential of millions of students across North America.

Ready to become an arenaflex champion? Apply today and start a rewarding journey that blends education, technology, and community impact.

Apply Job!