Customer Service Representative – Part‑Time Multi‑Channel Support & Cash Handling Specialist

About arenaflex

arenaflex is a forward‑thinking municipal services organization dedicated to delivering exceptional public services with a focus on community engagement, sustainability, and innovative solutions. As a leading employer in the public sector, arenaflex prides itself on fostering an inclusive, collaborative environment where every employee can thrive while making a tangible difference in the lives of residents. Our commitment to excellence is reflected in our core values of inclusivity, collaboration, service orientation, strategic focus, and fiscal responsibility.

Why This Role Matters

Our residents rely on arenaflex for timely, accurate, and courteous assistance with a wide range of services—from utility payments to solid waste inquiries. As a Part‑Time Customer Service Representative, you will be the front‑line ambassador, ensuring that each interaction—whether by phone, email, or in‑person—delivers the high‑quality experience that defines arenaflex. This role is pivotal in maintaining public trust, supporting revenue collection, and upholding the standards of our community‑focused operations.

Key Responsibilities

General Customer Interaction

• Manage high‑volume inbound phone calls across multiple arenaflex departments, providing clear, friendly, and professional assistance.
• Respond to electronic inquiries (email, web chat, and social media) with prompt, accurate information.
• Assist walk‑in customers in person, guiding them through payment processes, service requests, and policy explanations.
• Direct callers and visitors to the appropriate internal teams, ensuring seamless hand‑offs and reduced wait times.

Cash Handling & Financial Transactions

• Process drop‑box payments, post receipts, and reconcile daily cash drawers in accordance with arenaflex cash handling policies.
• Prepare daily bank deposits, maintain accurate financial records, and update customer billing accounts as needed.
• Validate commercial account setups, including verification of Tax Identification Numbers.
• Assist with inter‑departmental cash tracking and reporting functions to support transparent financial operations.

Solid Waste & Environmental Services Support

• Weigh‑in and weigh‑out customers at the Solid Waste Weigh Station, accurately recording data in the specialized software.
• Screen incoming waste materials, educate customers on disposal regulations, and enforce compliance with solid waste rules.
• Accept card payments, authorize billing for charge‑account customers, and issue receipts for landfill services.
• Enter and verify landfill records, generate reports, and assist with data‑driven improvements.
• Support the Home Chemical Collection (HCC) Division by greeting customers, identifying hazardous materials, and sorting non‑hazardous items.
• Serve as a backup to Team Leads or the Weigh Station Supervisor during absences, ensuring uninterrupted service.

Project & Back‑Office Assistance

• Participate in special projects, system upgrades, and testing of new applications that enhance arenaxflex’s service delivery.
• Provide peer support for troubleshooting, error resolution, and escalation of complex customer issues.
• Maintain meticulous documentation of adjustments, transactions, and procedural changes.

Essential Qualifications

• High school diploma or equivalent (GED acceptable).
• Minimum of one (1) year of customer service experience in a fast‑paced environment.
• At least six (6) months of cash handling experience, demonstrating accuracy and integrity.
• Alternatively, a combination of education, related experience, certifications, or training that equips you to perform the essential duties successfully.

Preferred Skills & Abilities

• Regulatory Knowledge: Familiarity with local ordinances, state regulations, and arenaflex policies governing public services.
• Problem‑Solving: Ability to identify moderate issues, propose practical solutions, and implement corrective actions.
• Technology Proficiency: Intermediate skill with Microsoft Office 365, customer relationship management (CRM) tools, and specialized software such as the Solid Waste Weigh Station system.
• Interpersonal Excellence: Demonstrated tact, patience, and courtesy when interacting with diverse customers and colleagues.
• Communication Mastery: Strong oral and written communication skills, including public speaking and active listening.
• Adaptability: Flexibility to adjust to shifting priorities, evolving procedures, and occasional irregular hours.
• Detail Orientation: Precise record‑keeping, accurate data entry, and meticulous attention to financial reconciliation.
• Confidentiality & Composure: Ability to handle sensitive information and stressful situations with professionalism.
• Self‑Management: Capacity to work independently, juggle multiple tasks, and meet performance metrics in a high‑volume call‑center setting.

Work Environment & Physical Demands

While the primary work setting is a modern office equipped with standard computer peripherals, the role may also involve occasional field activities, especially within the Solid Waste division. Employees should be prepared for:

• Extended periods of sitting and standing, with occasional stooping, squatting, or lifting up to 50 pounds (Solid Waste duties).
• Frequent repetitive hand motions (keyboarding, mouse use) and occasional reaching for documents or equipment.
• Exposure to varying weather conditions when working outdoors at the landfill or during Home Chemical Collection activities.
• Potential weekend, holiday, or shift work to meet service demands, particularly in Solid Waste operations.
• Opportunities to work remotely for up to 90 % of scheduled hours, pending supervisor approval and business needs.

Compensation, Benefits & Growth Opportunities

arenaflex offers a competitive hourly wage commensurate with experience, along with a comprehensive benefits package that includes:

• Paid vacation days and paid holidays.
• Access to health, dental, and vision insurance plans.
• Retirement savings options with employer contributions.
• Professional development programs, tuition assistance, and certification support.
• Employee assistance programs (EAP) for personal and financial well‑being.
• Opportunities for advancement into supervisory or specialized roles within arenaflex’s diverse service departments.

Culture & Core Values at arenaflex

Our workplace culture is built on five core values that guide every interaction and decision:

• Inclusive: We celebrate diversity and ensure every voice is heard.
• Collaborative: Teamwork across departments drives innovative solutions.
• Service‑Oriented: Our residents are at the heart of everything we do.
• Strategically Focused: We align daily actions with long‑term community goals.
• Fiscally Responsible: Stewardship of public funds is a top priority.

Application Process & Next Steps

If you are a motivated, detail‑oriented professional who thrives in a dynamic, community‑focused environment, we invite you to join arenaflex. Bring your customer‑service expertise, cash‑handling precision, and passion for public service to a role that makes a real difference every day.

To apply, click the link below and submit your resume and cover letter outlining how your experience aligns with the responsibilities and qualifications listed above.

Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We prohibit discrimination and harassment of any type and are committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. All employment decisions are made without regard to any protected class.