Human Resources & Labor Relations Site Lead – Customer Care & Aftersales Operations
Shape the Future of People and Culture at arenaflex
Are you a transformative Human Resources and Labor Relations leader ready to make a lasting impact in a dynamic, fast-paced aftersales and customer care environment? arenaflex is seeking a strategic, relationship-driven Human Resources & Labor Relations (HRLR) Site Lead to champion our people-first culture and lead HR and labor relations functions at our Charlotte-area Customer Care & Aftersales (CCA) facility in North Carolina. This is an exceptional opportunity for an experienced HR professional who thrives at the intersection of strategic leadership, employee advocacy, and union partnership.
At arenaflex, we are reimagining what it means to create a workplace where every individual feels valued, empowered, and inspired to contribute their best work. Our Charlotte site is home to approximately 125 dedicated professionals who support our mission to deliver world-class customer experiences. As our HRLR Site Lead, you will be the cornerstone of our people strategy, working shoulder-to-shoulder with site leadership to build engagement, strengthen working relationships, attract top talent, and drive organizational excellence.
About the Role
This is a full-time, onsite leadership position reporting directly to the Charlotte facility five days per week. You will serve as the primary HR and Labor Relations business partner for the site, providing both strategic direction and hands-on operational support. The ideal candidate is a well-rounded HR professional with demonstrated labor relations expertise, strong business acumen, and the interpersonal finesse to navigate complex employee relations matters with confidence and integrity.
If you are passionate about building high-performing teams, fostering positive union partnerships, and creating meaningful employee experiences, this role offers the platform to make a significant and measurable difference.
Key Responsibilities
Strategic HR Partnership & Site Leadership
- Partner closely with the Plant Manager and site leadership team to drive arenaflex culture, promote positive employee experiences, and continuously improve employee engagement across the facility
- Provide comprehensive HR leadership for the site, including talent planning, performance management, compensation planning, recruiting, and selection activities
- Collaborate strategically with assigned functional business leaders to improve working relationships, build engagement, increase productivity, and attract and retain exceptional talent
- Champion enterprise-wide initiatives including Talent Spotting, Workplace of Choice, Diversity, Equity, and Inclusion programs, and compensation planning
- Participate in regular HR Manager and Talent Forum discussions with site leadership to align people strategy with business objectives
Labor Relations & Union Partnership
- Promote and maintain a positive, collaborative working relationship with the union through consistent, fair application of local and national collective bargaining agreements
- Negotiate and implement local and national agreements as required, representing arenaflex with professionalism and integrity
- Actively participate in Joint Leadership Meetings and joint activities to strengthen labor-management cooperation
- Ensure strict adherence to the Grievance Procedure, managing the grievance process from intake through resolution
- Monitor day-to-day implementation of policies and agreements concerning wages, hours, and working conditions
- Investigate, answer, and settle grievances while leading problem-resolution efforts and supporting strategic initiative implementation
Core HR Operations & Compliance
- Champion projects that support key HR and Centers of Expertise (COE) objectives across function and country
- Ensure that local policies, procedures, legislation, collective agreements, and regulations are administered appropriately in accordance with country and functional direction
- Cascade company-wide communications and announcements, and develop complex-wide communications on HR/LR initiatives, process changes, and improvements that impact all employees
- Provide appropriate business support regarding Human Capital Plan implementation
- Support the full employee life cycle from hire to exit, serving as an escalation point of contact for uncommon or exceptional employee issues
- Partner with Legal and Government Affairs teams to maintain in-depth knowledge of employment requirements, reduce legal risks, and ensure regulatory compliance
Safety, Training & Continuous Improvement
- Champion assigned Workplace Safety System elements and administer local safety-related activities to maintain a safe, healthy work environment
- Support People Involvement and the implementation of our Global Manufacturing System (GMS) framework
- Facilitate training on HR policies, HR/LR procedures, and contractual agreements, including UAW Local and National agreements
- Manage hourly, contract, and salaried employment administration with accuracy and attention to detail
- Identify areas of opportunity for continuous improvement and partner with Centers of Expertise to build effective working relationships and provide constructive field perspective
- Identify individual leadership coaching needs and deliver coaching to leaders across the site
Essential Qualifications
- Education: Bachelor's degree in Human Resources, Labor Relations, Business Administration, or a related field OR at least 4 years of equivalent professional experience
- HR/LR Experience: Minimum of 3 years of experience providing Human Resources and/or Labor Relations support to an organization
- Union Environment Experience: Demonstrated experience working in a unionized environment, including negotiating and resolving conflicts
Preferred Qualifications That Set You Apart
- Bachelor's and/or Master's degree in Human Resources, Labor Relations, Business, or a related field
- Understanding of occupational Health and Safety practices and regulatory requirements
- Prior experience in warehouse, manufacturing, operations, or distribution environments
- Highly organized with the ability to work independently, meet deadlines, and thrive in an ambiguous, fast-changing environment
- Strong analytical and project management skills with a track record of driving results
- Exceptional interpersonal skills and the ability to build trust with employees, leaders, and union partners alike
- Excellent written and verbal communication skills, with the ability to influence at all organizational levels
- Proficiency in Microsoft Word, Excel, and PowerPoint, as well as modern HR applications (e.g., Workday)
- Unwavering commitment to maintaining confidentiality regarding sensitive HR and Labor Relations matters
Why Join arenaflex?
At arenaflex, we believe that our people are our greatest competitive advantage. We are committed to building a workplace where every employee feels a genuine sense of belonging, no matter their background, ethnicity, preferences, or location. Our vision is rooted in creating a better, safer, and more equitable world—and we know that starts with how we treat our team members.
Our "Work Appropriately" philosophy provides employees with the flexibility to work in ways that allow them to have the greatest impact on achieving our goals, dependent on role needs. We embrace the variety of experiences our employees bring and foster an inclusive culture where diverse perspectives drive innovation and excellence.
Compensation, Benefits & Perks
arenaflex offers a comprehensive total rewards program designed to support the health, well-being, and financial security of you and your family. Our benefits package includes:
- Generous Paid Time Off: Vacation days, holidays, and parental leave for mothers, fathers, and adoptive parents
- Comprehensive Health Coverage: Healthcare (including a triple tax-advantaged health savings account and wellness incentive), dental, vision, and life insurance plans for you and your family
- Retirement Savings: Company contributions and matching contributions to a 401(k) savings plan to help you build long-term financial security
- Global Recognition Program: A platform for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values
- Tuition Assistance & Student Loan Refinancing: Invest in your continuous learning and professional development
- Vehicle Discounts: Special pricing on arenaflex vehicles for you, your family, and friends
- Wellness Programs: Resources and incentives to support your physical, mental, and emotional well-being
Our Commitment to Diversity, Equity & Inclusion
arenaflex is committed to being a workplace that is not only free from discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better outcomes for our customers and communities. We understand and embrace the variety through which people gain experiences—whether through professional, personal, educational, or volunteer opportunities. arenaflex is proud to be an equal opportunity employer.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We are committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. All practices and decisions relating to terms and conditions of employment are made without regard to any individual's protected characteristics, including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender, gender identity or expression, sexual orientation, weight, height, marital status, military or veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable law.
Take the Next Step in Your Career
If you are an exceptional HR and Labor Relations leader ready to make a meaningful impact, we want to hear from you. This is more than a job—it is an opportunity to shape the future of work at arenaflex, to lead transformative change, and to build a legacy of engaged, empowered, and high-performing teams. Bring your passion, your expertise, and your vision to arenaflex, and help us write the next chapter of our story.