Regional EV Customer Success Manager – Fleet Electrification, Telematics & Charging Solutions (Southeast & Central US) – Remote‑First Role

Why arenaflex?

At arenaflex, we are on a mission to become the partner of choice for businesses and government agencies seeking comprehensive electric‑vehicle (EV) fleet solutions. Our vision is a future where transportation is clean, efficient, and seamlessly integrated with cutting‑edge telematics, charging infrastructure, and data‑driven insights. As the EV market accelerates, arenaflex is building a world‑class Customer Success organization that ensures every client not only adopts electric mobility but thrives with it.

Our customers range from municipal fleets and utility companies to private logistics operators. They rely on us to simplify the transition to electrified fleets, reduce total cost of ownership, and unlock new operational efficiencies. By joining arenaflex, you become part of a forward‑thinking team that is shaping the next generation of sustainable transportation.

Position Overview

The Regional EV Customer Success Manager is the trusted advisor for our Southeast and Central US customers. Working remotely with occasional on‑site visits, you will guide clients from onboarding through full adoption of arenaflex’s portfolio – including advanced telematics, smart charging stations, and strategic fleet electrification planning. You will partner closely with Account Executives, product specialists, and implementation teams to deliver a best‑in‑class experience that drives satisfaction, retention, and measurable ROI.

Key Responsibilities

• Primary Customer Liaison: Act as the single point of contact for post‑sale customers, providing advisory and consultative support to ensure smooth integration of arenaflex solutions.
• End‑to‑End Journey Management: Own the customer lifecycle—from onboarding, training, and deployment to ongoing account management and renewal.
• Data‑Driven Engagement: Leverage analytics and usage data to proactively identify adoption gaps, recommend optimizations, and drive continuous improvement.
• Feedback Loop Champion: Collect and synthesize customer feedback, translating insights into actionable enhancements across product, service, and support functions.
• Strategic Relationship Building: Develop deep, trusted relationships with fleet managers, sustainability officers, and other key stakeholders to understand business goals and align arenaflex offerings accordingly.
• Solution Advocacy & Upsell: Demonstrate the business value of new features, conduct quarterly business reviews, and identify cross‑sell or upsell opportunities that increase customer ROI.
• Contract & Billing Oversight: Manage renewal cycles, invoicing, and compliance to ensure seamless financial interactions and high renewal rates.
• CRM Excellence: Maintain accurate, up‑to‑date records in the CRM system, meeting quality, productivity, and documentation standards.
• Thought Leadership & Asset Creation: Contribute to the development of case studies, reference materials, and best‑practice playbooks that showcase customer success stories.
• Territory Travel: Conduct periodic on‑site visits across Alabama, Georgia, Florida, Mississippi, North Carolina, South Carolina, Tennessee, and Kentucky to strengthen relationships and assess implementation health.

Essential Qualifications

• Bachelor’s degree or equivalent experience; minimum 4 years in customer‑facing roles, preferably within software, charging solutions, or fleet management.
• At least 4 years of experience implementing complex hardware/software solutions, with a strong focus on fleet telematics, management platforms, and EV electrification.
• Minimum 2 years working with SaaS platforms and EV charging infrastructure, demonstrating a solid understanding of the electric‑vehicle ecosystem.
• Proven project‑management track record, capable of leading multi‑disciplinary initiatives under tight deadlines.
• Advanced proficiency with Microsoft Office Suite and hands‑on experience with CRM tools such as Salesforce.
• Demonstrated ability to manage sophisticated customer relationships and drive measurable satisfaction outcomes.
• Analytical mindset with the ability to interpret data, generate insights, and make data‑driven recommendations.
• Customer‑centric attitude, passion for helping clients succeed, and a strategic, problem‑solving orientation.
• High adaptability, thriving in fast‑paced, evolving environments.
• Exceptional organizational and time‑management skills.

Preferred Qualifications & Skills

• Experience serving dealer networks or commercial fleet customers in sales or service capacities.
• Familiarity with electric‑vehicle incentive programs, utility partnerships, and regulatory frameworks.
• Certification in project management (PMP, PRINCE2) or related disciplines.
• Background in sustainability or environmental compliance initiatives.
• Strong presentation and communication skills, capable of delivering executive‑level briefings.

Core Competencies for Success

• Relationship Management: Ability to build trust, influence decision‑makers, and maintain long‑term partnerships.
• Technical Acumen: Comfort discussing telematics data, charging hardware specifications, and software integration points.
• Strategic Thinking: Capacity to align arenaflex solutions with broader business objectives and sustainability goals.
• Problem Solving: Proactive identification of obstacles and creative resolution to keep projects on track.
• Communication: Clear, concise, and persuasive written and verbal communication across diverse audiences.
• Data Literacy: Ability to extract insights from dashboards, usage reports, and KPI metrics.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is shaped by ambition and performance. As a Regional EV Customer Success Manager, you will have access to:

• Mentorship from senior leaders in the EV and telematics domains.
• Continuous learning programs covering emerging EV technologies, advanced analytics, and strategic account management.
• Opportunities to transition into senior leadership roles such as Director of Customer Success, Regional Operations Manager, or Product Strategy Lead.
• Cross‑functional projects that broaden exposure to product development, sales strategy, and market expansion initiatives.

Work Environment & Culture at arenaflex

arenaflex embraces a remote‑first philosophy, empowering employees to work from anywhere while fostering a collaborative, inclusive community. Our culture is built on:

• Inclusivity: A commitment to diversity, equity, and belonging where every voice is heard.
• Innovation: Encouraging bold ideas, rapid experimentation, and continuous improvement.
• Purpose‑Driven Impact: Aligning daily work with the larger goal of reducing emissions and advancing sustainable mobility.
• Work‑Life Harmony: Flexible schedules, generous paid time off, and resources to support mental and physical well‑being.

Compensation, Perks & Benefits

While exact figures are tailored to experience and market benchmarks, successful candidates can expect a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision coverage.
• Retirement savings plans with company matching.
• Paid parental leave and family‑care assistance.
• Professional development stipend and tuition reimbursement.
• Technology allowance for home office setup.
• Employee assistance programs and wellness resources.

Important Eligibility Information

arenaflex does not provide immigration sponsorship for this role. Candidates requiring H‑1B, TN, STEM OPT, or similar sponsorship should not apply. This position does not include relocation assistance; any travel or moving costs are the responsibility of the selected candidate.

How to Apply

If you are passionate about accelerating EV adoption, love solving complex integration challenges, and thrive in a customer‑centric environment, we want to hear from you. Join arenaflex and help shape the future of sustainable transportation.

Apply Now – Start Your Journey with arenaflex!