Remote First Notice of Loss (FNOL) Customer Service Representative – Inbound Call Center, Claims Intake, Home‑Based Support, Bonus & Incentive Program

About arenaflex – Leading the Way in Subrogation Services

arenaflex is a nationally recognized leader in subrogation, helping insurance carriers, property owners, and businesses recover the costs of damages from the responsible parties. Our mission is simple yet powerful: we enable our clients to focus on their core operations while we handle the complex, often time‑consuming process of claim recovery. With a strong foundation built on the Core Four principles—Process, Results, Culture, and Experience—arenaflex has cultivated a reputation for delivering exceptional service, innovative solutions, and measurable results.

Our commitment to excellence extends beyond the numbers. We invest heavily in our people, fostering a collaborative environment where every team member feels valued, empowered, and equipped to grow. From regular community volunteer events to vibrant company celebrations, arenaflex believes that a balanced, purpose‑driven workplace fuels both personal fulfillment and professional success.

Position Overview

arenaflex is seeking a dedicated, detail‑oriented Remote First Notice of Loss (FNOL) Customer Service Representative to join our dynamic inbound call center team. In this role, you will serve as the first point of contact for engineers, technicians, and field operators reporting property damage. Your primary responsibility is to capture accurate claim information, analyze supporting documentation, and provide outstanding service to both internal stakeholders and external partners.

Location: 100 % remote (U.S. residents only; candidates residing in California, North Carolina, Washington State, Illinois, or Oregon are not eligible).

Key Responsibilities

• Answer inbound calls from field personnel reporting FNOL incidents, maintaining a professional and courteous tone at all times.
• Accurately record claim details into a customized, cloud‑based database, ensuring completeness and compliance with arenaflex standards.
• Analyze photos, maps, and other visual evidence to assess the extent and location of damage, and enter findings into the system.
• Communicate clearly with customers and internal teams, confirming receipt of information and outlining next steps.
• Collaborate with the underground‑damage detection team to report findings to locate‑companies when applicable.
• Participate in special projects, process‑improvement initiatives, and training sessions as assigned.
• Maintain a productive home‑office environment, adhering to arenaflex’s equipment and security guidelines.
• Meet or exceed daily performance metrics, including talk time, not‑ready time, and service‑level targets, to qualify for incentive bonuses.

Performance Bonus & Incentive Programs

arenaflex rewards high‑performing team members through a tiered support bonus system and a dedicated FNOL Incentive Program.

Tiered Support Bonus

• Level 1: $105 per pay period
• Level 2: $150 per pay period
• Level 3: $205 per pay period

FNOL Incentive Program

Earn an additional $10 for each day you meet the established standards for talk time, not‑ready time, and service level. Incentive calculations are performed daily, with payouts issued on the 5th of the following month.

Essential Qualifications

• Minimum 6 months to 1 year of inbound call‑center customer service experience.
• High school diploma or equivalent; additional education or certifications are a plus.
• Proficient typing speed of at least 55 words per minute with a high degree of accuracy.
• Strong command of Microsoft Office Suite (Excel, Word, Outlook) and ability to navigate PDFs and web‑based applications.
• Exceptional verbal communication and active‑listening skills.
• Ability to read, interpret, and follow scripted guidelines without deviation.
• Demonstrated capability to analyze photographs and maps to determine damage scope.
• Reliable high‑speed internet connection; arenaflex will contribute $50 per month toward your internet service.
• Eligibility to undergo pre‑employment drug screening and criminal background check.

Preferred Qualifications & Additional Skills

• Experience using Microsoft Teams or similar collaboration platforms.
• Prior exposure to insurance, claims, or subrogation processes.
• Familiarity with remote work best practices, including self‑discipline and time management.
• Comfort with multi‑tasking in a fast‑paced environment while maintaining data integrity.
• Demonstrated problem‑solving abilities and a proactive approach to customer issues.

Core Competencies for Success

• Customer‑Centric Mindset: Prioritizing the needs of callers and ensuring they feel heard and supported.
• Attention to Detail: Precise data entry and meticulous review of visual evidence.
• Communication Excellence: Clear, concise, and empathetic interaction both verbally and in writing.
• Technical Proficiency: Comfort with digital tools, databases, and remote‑work technology.
• Adaptability: Ability to adjust to evolving processes, new software updates, and shifting call volumes.
• Team Collaboration: Working effectively with peers, supervisors, and cross‑functional teams across multiple time zones.

Career Growth & Development Opportunities

arenaflex is committed to investing in the long‑term success of its employees. As a Remote FNOL Representative, you will have access to a clear career pathway that may include:

• Advancement to senior claim intake specialist or team lead roles.
• Cross‑training in related areas such as claims adjudication, loss investigation, or subrogation analysis.
• Opportunities to participate in leadership development programs and mentorship initiatives.
• Eligibility for internal certifications that recognize expertise in claims processing and customer service excellence.
• Regular performance reviews that identify skill gaps and provide targeted training resources.

Work Environment & Culture at arenaflex

At arenaflex, we blend a results‑driven mindset with a supportive, inclusive culture. Our remote workforce enjoys:

• A flexible scheduling model that accommodates various shifts, ensuring 24/7/365 coverage while respecting work‑life balance.
• Virtual team‑building events, recognition ceremonies, and community volunteer initiatives that foster camaraderie.
• A collaborative digital workspace powered by Microsoft Teams, where ideas are shared openly and feedback is encouraged.
• Access to a comprehensive wellness program, including mental‑health resources, ergonomic assessments, and fitness stipends.
• Recognition as a top workplace by industry publications, reflecting our dedication to employee satisfaction.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package designed to attract and retain top talent.

• Base Salary: Competitive hourly rate commensurate with experience.
• Performance Bonuses: Tiered support bonuses and daily FNOL incentives as outlined above.
• Paid Time Off (PTO): Accrues at 5 hours per pay period, equating to approximately three weeks of vacation after the first full year of service.
• Internet Stipend: $50 per month toward your home internet service.
• Retirement Savings: Matching 401(k) contributions to help you build a secure financial future.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus supplemental life and disability coverage.
• Professional Development: Access to online training platforms, webinars, and industry certifications.
• Equipment Provision: arenaflex supplies a fully configured computer, headset, and necessary software to ensure a seamless remote experience.

Application Process & Next Steps

If you are a motivated, detail‑oriented professional who thrives in a remote, fast‑paced environment, we invite you to join arenaflex’s growing team of claim recovery experts. To apply, click the link below, submit your resume, and complete the brief online questionnaire. Our recruiting team will review your qualifications, conduct a virtual interview, and guide you through the onboarding process.

Apply Job!

Equal Opportunity Employment

arenaflex is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Join arenaflex Today

Ready to make an impact, earn performance‑based rewards, and grow your career with a forward‑thinking, award‑winning organization? Take the first step toward a rewarding remote career by applying now. We look forward to welcoming you to the arenaflex family!