[Remote] Data Center Administrator

Note: The job is a remote job and is open to candidates in USA. athenahealth is seeking a Data Center Engineering team member to support the full lifecycle of physical infrastructure across their data center environment. This role is responsible for maintaining servers, storage, networking equipment, and facility conditions that support athenahealth’s large and evolving EHR and practice management ecosystem.

Responsibilities

• Share responsibility for supporting data center-specific issues with local team members
• Serve as the first responder for technical and facility-related issues within the data center
• Manage the full lifecycle of servers, storage, and network equipment, including receiving, racking, maintenance, and recycling
• Coordinate replacement of failed components and support hardware repair activities
• Provide remote hands support for physical server, network, and telecommunications equipment
• Work with operations teams and vendors to ensure equipment is operating optimally
• Coordinate and supervise facility maintenance
• Perform daily walkthroughs to check for error lights, inventory discrepancies, and facility issues
• Maintain cleanliness of the data center, office, and storage areas
• Ensure cable management and environment policies meet department standards
• Diagnose and resolve hardware, network, and physical connectivity issues
• Participate in problem-solving and process improvement efforts related to data center operations
• Contribute to planning, design, and documentation related to power, cooling, layer 1 networking, and policies
• Build strong relationships with the data center facility manager and team
• Contribute to the DCEng knowledge base, documentation, and team culture

Skills

• Ability to lift equipment up to 50 lbs
• Experience in a production data center environment, highly preferred
• Understanding of data center power and cooling infrastructure, preferred
• Strong understanding of server components and repair, preferred
• Ability to troubleshoot Dell and HP server hardware and open vendor support cases, preferred
• Basic understanding of power and cooling systems in data environments, preferred
• Basic understanding of the Linux command line interface, preferred

Benefits

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
• We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.
• We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Company Overview

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