[Remote] Principal Platform Engineer

Note: The job is a remote job and is open to candidates in USA. Feathr is a nonprofit marketing platform that helps organizations build meaningful connections with their communities. They are seeking a Principal Platform Engineer to serve as a technical anchor on the Platform Engineering Team, leading architectural decisions and driving complex initiatives while ensuring system reliability and security.

Responsibilities

• Lead the design and implementation of scalable, reliable, and secure system architecture across the platform
• Serve as a technical decision-maker on major infrastructure initiatives, ensuring choices are well-reasoned, documented, and aligned with long-term goals
• Identify and drive systemic improvements, proactively surfacing technical debt, reliability gaps, and opportunities to modernize
• Set and uphold engineering standards for the team, including documentation practices, incident response protocols, and operational hygiene
• Own and optimize cloud infrastructure, networking, and database systems for high availability and performance
• Implement and monitor security protocols to protect systems against vulnerabilities and maintain compliance with applicable standards
• Manage and continuously refine CI/CD pipelines to support reliable, efficient software deployments
• Lead incident response efforts, diagnosing issues quickly, coordinating resolution, and driving post-incident reviews that prevent recurrence
• Make meaningful, hands-on contributions to shared codebases, including tooling, automation, and systems improvements that go beyond configuration work
• Debug and resolve complex technical issues, providing direct support for environment setup and system optimization
• Develop and maintain internal tools and processes that improve team productivity and system reliability
• Partner with cross-functional teams to evaluate, integrate, and operationalize AI tooling across the organization
• Help establish infrastructure patterns and best practices that support AI adoption at scale
• Mentor and coach engineers on the platform team, providing technical guidance, thoughtful code review, and support for professional growth
• Help onboard new team members and contribute to building a culture of technical rigor and collaborative problem-solving
• Contribute to hiring efforts, participating in interviews and helping evaluate candidates against technical bar
• Create and maintain detailed, accessible documentation of systems, processes, and architectural decisions
• Perform regular audits and updates to ensure ongoing adherence to ISO, SOC, or other applicable compliance standards
• Work closely with software engineers, project managers, designers, and other stakeholders to ensure seamless integration and operational support for new features
• Collaborate with cross-functional teams to maintain consistent and reproducible development environments
• Participate in incident response efforts, helping to minimize downtime and ensure quick recovery from system disruptions

Skills

• 7+ years of experience in platform engineering, infrastructure management, or a similar role, with a track record of leading complex technical initiatives end to end
• Demonstrated experience owning and advancing system architecture; not just maintaining existing infrastructure, but meaningfully improving it
• Professional experience building APIs, writing production-grade scripts, and making substantive contributions to shared codebases beyond configuration and deployment work
• Proven ability to influence technical direction and mentor engineers without direct authority
• Experience collaborating with and presenting to non-technical stakeholders, translating infrastructure needs into business terms
• Deep expertise in cloud infrastructure, networking, and/or database management
• Strong technical expertise in cloud services, networking, and/or database management
• Solid understanding of security protocols, compliance frameworks, and operational best practices
• Advanced experience with CI/CD pipelines, containerization (e.g., Docker, Kubernetes), and infrastructure-as-code (e.g., Terraform, Ansible)
• Solid understanding of industry standards and compliance requirements, including ISO, SOC, or other relevant certifications
• Experience with Elasticsearch and SQL, for operational reporting and data visibility
• Experience with AI/ML tooling, LLM integrations, or cross-functional AI enablement initiatives

Benefits

• Fully Remote
• Health/ Dental/ Vision
• Paid Holidays/ Vacation/ Sick time
• Full vision, dental, and ~99% health insurance for employees
• Sick time off
• Vacation time off
• Extended Wintr Break
• Parental Leave
• Wellness Reimbursement Credit
• Home Office Stipend
• Professional Development Budget
• Team hangouts and events

Company Overview