[Remote] Enterprise Application Owner -- Account Management Platform (Remote)

Note: The job is a remote job and is open to candidates in USA. SeaCoast Underwriters, Inc., now known as Risk Placement Services, is a trusted partner helping organizations navigate important people decisions. They are seeking an Enterprise Application Owner for the Account Management Platform, responsible for overseeing the platform's lifecycle, ensuring it supports client service details and workflow management while aligning with organizational goals.

Responsibilities

• Own the Vision: Define, communicate, and secure executive alignment for application’s long-term strategic vision (3-5 years), ensuring it directly supports organizational objectives and key business capabilities
• Roadmap Management: Develop and maintain the actionable Application Roadmap, balancing new feature development, major upgrades, technical debt reduction, and eventual retirement or replacement planning
• Business Partnership: Serve as the primary liaison to designate Business Process Owners, translating business needs, regulatory changes, and pain points into prioritized, clear, and detailed functional requirements
• Value Rationalization: Continuously measure and report on the application Business Value and Return on Investment
• Demand Governance: Lead the Intake and Prioritization process for all change requests, new features, and bug fixes, arbitrating between competing business demands to ensure IT resources are focused on the highest-value initiatives
• Financial Management: Own the Total Cost of Ownership, managing the annual operating and capital budgets for the application, including licensing, maintenance, hosting, and development
• Vendor Management: Manage key relationships with application software vendors, overseeing contract negotiations, license compliance, and service delivery performance
• Delivery Accountability: Be ultimately responsible for the successful delivery of all major projects and features defined in the roadmap, ensuring they are completed on time, within budget, and to required quality standards
• Operational Health: Collaborate closely with IT Operations to monitor the application’s performance, availability, and reliability (SLAs), driving root cause analysis and implementing long-term solutions for recurring operational issues
• System Integrity: Ensure the application architecture adheres to enterprise standards and manage the process of keeping the application on a current, supported version to mitigate technical risk and security vulnerabilities
• Data Stewardship: Act as or closely supports the designated Data Steward, ensuring the application adheres to data governance policies, maintaining data quality, integrity, and compliance within regulations (e.g PII, retention policies)
• Security & Compliance: Ensure the application environment meets all corporate IT Security, Risk, and Audit requirements, leading and tracking remediation efforts for any identified security findings
• Documentation: Maintain up-to-date documentation on the application’s business processes, technical architecture, data model, and license usage
• Lead, mentor, and develop a high-performing global IT team, fostering a culture of collaboration, innovation, and accountability
• Build and maintain strong relationships with internal stakeholders, external vendors, and partners to ensure effective delivery of enterprise applications

Skills

• Bachelor's degree required; advanced degree preferred
• 10+ years of technology experience with at least 3 years in an Application Owner & Business Analyst, Product Manager, Solution Architect role focused on large-scale Enterprise Applications (ERP, CRM, etc)
• Demonstrated experience defining and managing a multi-year application roadmap
• Proven ability to manage budgets, forecasts, and Total Cost of Ownership
• Excellent ability to communicate complex technical concepts to non-technical business leaders and vice versa
• Strong understanding of modern software development methodologies (Agile, Scrum)
• Experience with relevant systems: Benefit Administration Systems, Dynamics CRM
• Strong leadership, communication, and stakeholder management skills
• Strategic thinking and business acumen in Benefits Administration
• Exceptional Prioritization and Negotiation skills across competing stakeholder groups
• Experience successfully managing an IT Control environment including alignment with Sarbanes-Oxley, SOC, GAAP, COBIT, ISO and ITIL
• Experience operating, leading, and managing at a global scale
• Ability to be initiative-taking, anticipating business needs in advance and providing workable solutions
• Ability to establish and maintain strong relationships with many diverse constituencies and stakeholders and appropriately calibrate demand and capacity to meet business expectations for outcomes and spend
• Effective use of judgement and consideration in problem solving and decision making
• Demonstrated success in a matrixed organization, with the ability to engage and motivate colleagues both across geographies and at all levels of the organization

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

Company Overview