[Remote] Senior Product Manager, Client Configuration
Note: The job is a remote job and is open to candidates in USA. Teladoc Health is a leader in virtual care, empowering employees to help millions achieve their healthiest lives. The Senior Product Manager, Client Configuration will drive the development of a best-in-class client implementation and onboarding experience, focusing on scalable and resilient configuration capabilities in partnership with cross-functional teams.
Responsibilities
- Lead cross‑functional and cross‑enterprise teams in the development and execution of the Client Configuration roadmap within the Client Connection Center
- Own the product vision, strategy, and roadmap for Client Configuration, balancing new capability delivery with legacy system constraints and technical debt
- Own end‑to‑end release readiness for Client Configuration capabilities delivered through multi‑wave project releases, including sequencing, cutover, stabilization, and hypercare
- Partner with Engineering and Operations to define cutover strategies, rollback plans, and parallel‑run approaches that protect live client operations
- Proactively identify and manage cross‑platform dependencies across legacy systems, emerging capabilities, and third‑party vendors
- Continuously evaluate market, client, and operational insights to identify opportunities for product enhancements, efficiency gains, and improved client outcomes
- Manage backlog prioritization, write clear requirements and user stories, and make informed tradeoffs across business value, operational risk, and technical feasibility
- Partner closely with Client Management and Operations to ensure operational and client readiness, including workflows, enablement, and adoption
- Identify, communicate, and mitigate client‑impacting and operational risks associated with configuration changes
- Support the transformation of raw data into actionable business and product insights to drive continuous improvement
Skills
- 5+ years of Product Management experience in an enterprise or B2B environment, preferably supporting operational or platform-based products
- Proven experience owning products that span multiple systems and operational teams, including legacy and modern architectures
- Strong knowledge of data, analytics, and enterprise platforms with experience operationalizing automated data quality checks (validation rules, reconciliation, monitoring) to keep client configurations aligned across downstream systems
- Demonstrated success delivering complex, multi-phase releases with live operational impact
- Strong experience with backlog ownership, requirements definition, and translating ambiguous needs into clear, actionable user stories and workflows
- Ability to operate effectively in ambiguity, proactively identify gaps, and drive work forward with minimal direction
- Strong systems thinking and dependency management skills, with the ability to navigate cross-platform impacts and tradeoffs
- Metrics-driven mindset with the ability to define and track outcomes tied to company goals
- Exceptional written and verbal communication skills, including the ability to distill complex concepts for non-technical audiences
- Experience with client lifecycle systems (configuration, onboarding, eligibility, revenue, or support)
- Experience building or scaling self-service client tools (e.g., client admin portals, guided configuration/onboarding workflows, in-product help) and applying AI/ML (including GenAI) to improve client or operational workflows, with an understanding of measurement, governance, and safe rollout practices
- Experience contributing to enterprise transformation or platform modernization initiatives, especially in legacy-to-modern transition environments
- Comfortable operating at the intersection of product, operations, and technology
- Experience working with external vendors or system integrators
Benefits
- Eligible for a performance bonus
- Benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026
- Flexible Vacation Policy, intended for rest, relaxation, and personal time
- All time off must be approved by your manager prior to use
- 80 hours of Paid Sick, Safe, and Caregiver Leave annually
- This applies to full-time positions only
Company Overview