[Remote] Senior Program Manager, Marketing PMO

Note: The job is a remote job and is open to candidates in USA. Zillow is a leading real estate platform in the U.S. seeking a Senior Program Manager for its Marketing PMO. In this role, you will manage project intake processes, drive AI adoption in workflows, and lead change management efforts to enhance marketing efficiency and collaboration across teams.

Responsibilities

• Own and continuously evolve the PMO’s central project intake processes, managing numerous incoming workflows from business and marketing teams and ensuring each is routed and scoped with clarity
• Drive prioritization and trade-off discussions across competing initiatives, balancing senior leadership vision with working-level constraints and execution-team capacity
• Identify and implement AI-driven solutions across the work the PMO touches — brief writing and review, project roadmapping, prioritization, status tracking, and hand-offs
• Lead change management and communications as the marketing organization adopts new AI-enabled processes, tools, and ways of working — driving adoption, not just rollout
• Anticipate cross-functional dependencies and provide clear status of initiatives from working groups up to senior leadership, ensuring on-time, on-scope delivery
• Establish and track program KPIs, milestones, and success metrics, including two-sided SLAs between strategy and execution teams, with clear and actionable reporting to leadership
• Contribute to the Project Management Center of Excellence and lead retrospectives — building the playbooks, best practices, and improvements that keep our 'Always On' model connected to annual planning and increase overall marketing efficiency

Skills

• 7+ years of Program and Project Management experience, including a background in program management within a marketing organization and a track record delivering for large, cross-functional teams
• A holistic, ownership-minded thinker who takes an idea or process and iterates and evolves it over time rather than simply maintaining it
• Decisive yet nuanced in prioritization and trade-off calls, comfortable making and defending decisions amid ambiguity
• Demonstrates AI-first thinking, with demonstrable success adopting AI-driven solutions to automate or streamline processes and workflows
• Thrives in a fast-paced, highly-matrixed environment, bringing structure to ambiguous problems in a complex organization
• An excellent communicator and facilitator who synthesizes complex information into clear narratives, with proven strength in organizational change management
• Expert proficiency with project management, workflow, and collaboration tools (e.g., Jira, Confluence, G Suite)

Benefits

• In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
• Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Company Overview

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