[Remote] Senior Client Delivery Project Manager (Member Services Contact Center) - Remote

Note: The job is a remote job and is open to candidates in USA. Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Senior Client Delivery Project Manager will establish and direct project work-teams to successfully plan, develop, test, and implement projects while ensuring effective communication and coordination among all stakeholders.

Responsibilities

• Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives
• Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors. Leads project teams
• Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies to establish a solid implementation schedule
• Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule
• Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met
• Maintains project documentation; ensures project documents are complete, current, and appropriately stored
• Prepare and distribute project reports and communications; communicates with technology team, project sponsors, stakeholders, functional area managers and/or consultants regarding status of specific tasks
• Ensure various integration elements of assigned projects are properly coordinated including: project plan development, project plan execution, and overall change control; Develop highly technical, detailed project plan including all work required to successfully complete both internal and client facing projects
• Act as the primary liaison and manage expectations of key sponsors and client executive staff related to timing, functionality and business objectives needed to support a successful go live
• Assume responsibility, manages conflict within the group and provides final approval for entire project on behalf of all stakeholders; Troubleshoot project issues and escalate them to upper management if necessary
• Leads lesson learned exercises and participates in root cause analysis discussions
• Ensure that project information is communicated in a timely manner through communication planning, information distribution, performance reporting and administrative closure
• Collaborate effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractor and other 3rd party providers ensuring the quality standards for the project are met
• Facilitate project meetings including project kick off and specification meetings
• Work in a consultative role with senior client management including CEO and project teams to ensure business requirements are met
• Travel to client locations to meet and discuss specifications, business objectives, and project options; facilitate meeting with key client personnel including IT for network connectivity and file mapping
• Serve as mentor for other Operational Services staff related to project management methodologies and best practices
• Maintain interaction with credit unions, MasterCard, VISA and other processors, software vendors and ATM networks for the purpose of coordinating products/projects
• Maintain thorough understanding of payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks
• Perform other duties as assigned

Skills

• 7 years of project management experience required
• 5 years in a client facing role required
• Bachelor's degree in related field and/or equivalent combination experience and education is required
• 5 years in the financial services industry with card processing and payment solutions preferred
• Large-scale conversion project leadership and card processing experience preferred
• Client facing project leadership and card processing experience preferred
• PMP certification preferred

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

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