[Remote] Clinical Operations Coordinator for Anywhere Wellness

Note: The job is a remote job and is open to candidates in USA. Anywhere Wellness is dedicated to delivering exceptional telehealth services, combining counseling and medication management. They are seeking a Clinical Operations Coordinator to manage a high-volume billing cycle while providing clinical support and administrative triage in a fully remote setting.

Responsibilities

• Coordinate and complete the day-to-day secretary work and limited billing and other delegated roles of admin staff
• Operational Oversight: Ensure all daily services and "back sided" job related tasks running smoothly
• Quality and Compliance: Monitor patient care quality and ensure the practice adheres to all necessary medical protocols, ethical standards, and regulatory requirements, HIPAA
• Liaison: Act as the primary communication link between the clinical team, administration, & external parties
• High-Volume Revenue Cycle Management
• Daily Chart Checks: Accurately verify all charts for the following day have active insurance, consents and collect balances owed for visits for next day
• Invoicing: Daily payment collection and transparent financial tracking
• Referral Coordination: Serve as the primary lead for VA/Tricare/Triwest primary care client referrals
• Clinical Liaison: Act as the professional point of contact for external clinics, managing complex Records Releases and referral tracking with precision
• Seamless Coverage: your the main POC for office
• Rapid Response: Ability to instantly pause phone calls/emails/exec tasks/billing tasks to answer high-volume phones/emails
• System Navigation: Expertly navigate multiple Electronic Health Records (EHR) and digital filing systems simultaneously
• Virtual Presence: Maintain active camera presence in our virtual office, remaining "interruptible" and accessible to the CEO, COO, and Providers
• Flexibility: As a smaller ops team supporting a large clinical staff, you must be willing to "rise above" your job description to meet shifting daily priorities

Skills

• 2-3 years required experience
• Strong interpersonal skills
• Billing experience
• Therapeutic listener
• Detail-oriented & able to manage multiple tasks timely and effectively
• Strong organizational skills
• Tech-savvy- EMR software, Excel, etc
• Education: Communications, Healthcare, Psychology, Business or MA, or Medical, or Accounting degree preferred
• Experience: Heavy medical and/or billing experience is mandatory
• Technical Mastery: Advanced skills in Google Workspace and Excel
• Reliability: You are the person the team leans on; consistency and punctuality are non-negotiable
• Degree in accounting, business, data, or certified biller/coder preferred

Benefits

• PTO
• 401K
• Health Benefits
• Floating holidays
• 100% remote
• A supportive and inclusive work environment

Company Overview