Remote First Notice of Loss (FNOL) Call Center Customer Service Representative – Inbound Claims Intake & Data Entry Specialist

About arenaflex

arenaflex is a leading provider in the subrogation and claims recovery space, helping insurance carriers, property owners, and service providers navigate the complex world of damage claims. Our mission is to ensure that the party responsible for a loss bears the financial burden, allowing our clients to focus on their core business without the distraction of costly disputes. With a reputation built on integrity, speed, and exceptional service, arenaflex has become a trusted partner for organizations that demand accuracy, transparency, and results.

Why Join arenaflex?

At arenaflex, we believe that a thriving workforce fuels business success. Our culture is anchored by the Core Four principles—Process, Results, Culture, and Experience—which guide every decision we make. We celebrate achievements through regular company‑wide events, encourage community involvement with volunteer initiatives, and champion a healthy work‑life balance. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that values your growth, ideas, and well‑being.

Position Overview

We are seeking a motivated, detail‑oriented individual to join our remote Call Center team as a First Notice of Loss (FNOL) Customer Service Representative. In this role, you will be the first point of contact for engineers, technicians, and field operators who need to report property damage. Your primary responsibility is to capture accurate claim information, enter it into our proprietary system, and provide courteous, knowledgeable service to all callers. This position is fully remote, offers flexible scheduling, and includes performance‑based incentives that reward high‑quality work.

Key Responsibilities

• Answer inbound calls from field personnel reporting damage incidents, ensuring each interaction is handled with professionalism and empathy.
• Accurately record First Notice of Loss (FNOL) details—including location, nature of damage, and any supporting documentation—into a customized claims database.
• Analyze and interpret photographs, maps, and other visual aids to verify the extent of damage and correctly classify the claim.
• Communicate clearly with internal stakeholders and external partners, such as property owners and insurance adjusters, to confirm claim details and next steps.
• Maintain a high level of data integrity by double‑checking entries, following script guidelines, and adhering to privacy and compliance standards.
• Participate in special projects or process‑improvement initiatives as assigned, contributing ideas that enhance efficiency and customer satisfaction.
• Collaborate with teammates across multiple shifts to ensure 24/7/365 coverage, providing seamless handoffs and consistent service quality.
• Meet or exceed daily performance metrics, including talk time, not‑ready time, and service level targets, to qualify for incentive programs.

Essential Qualifications

• Minimum of 6 months to 1 year of proven experience in a call‑center or customer‑service environment, preferably handling inbound claims or technical support calls.
• High school diploma or equivalent; additional education or certifications in communications, business, or related fields are a plus.
• Ability to type at least 55 words per minute with a high degree of accuracy (error‑free typing is essential).
• Proficiency with Microsoft Office Suite—especially Excel, Word, and Outlook—as well as PDF handling and internet research tools.
• Strong verbal communication skills, including clear articulation, active listening, and the ability to convey complex information in simple terms.
• Excellent written communication abilities, with a keen eye for detail when following scripts and documenting call notes.
• Demonstrated ability to interpret visual data (photos, maps) to assess damage and make informed decisions.
• Reliable high‑speed internet connection and a dedicated, distraction‑free home workspace; arenaflex will provide the necessary computer equipment.

Preferred Qualifications

• Experience using Microsoft Teams or similar collaboration platforms for remote work.
• Prior exposure to the insurance, construction, or utilities industries, giving you familiarity with common claim terminology.
• Certification in customer service excellence (e.g., HDI, CCSP) or related fields.
• Demonstrated track record of meeting or exceeding performance‑based bonuses in a remote or call‑center setting.

Core Skills & Competencies

• Analytical Thinking: Ability to quickly assess visual evidence and translate it into accurate claim data.
• Problem Solving: Proactive approach to resolving caller concerns and navigating complex claim scenarios.
• Time Management: Efficiently handle multiple calls while maintaining high service levels and meeting daily targets.
• Adaptability: Comfortable working in a dynamic, 24/7 environment with shifting schedules and evolving processes.
• Team Collaboration: Strong interpersonal skills that foster cooperation with peers, supervisors, and cross‑functional teams.
• Technology Savvy: Comfortable learning new software tools and navigating custom databases with minimal supervision.

Compensation & Performance Incentives

arenaflex offers a competitive base salary complemented by a tiered support bonus system that rewards the total fees you generate each month. The bonus structure is as follows:

• Level 1 – $105 per pay period
• Level 2 – $150 per pay period
• Level 3 – $205 per pay period

In addition, the FNOL Incentive Program provides a daily $10 reward for meeting talk‑time, not‑ready time, and service‑level standards. These incentives are calculated daily and paid on the 5th of the following month, giving you the opportunity to earn extra income simply by delivering consistent, high‑quality service.

Benefits & Perks

• Paid Time Off (PTO) accrued at 5 hours per pay period, equating to approximately three weeks of vacation after the first full year of employment.
• Monthly stipend of $50 toward your home internet service to ensure reliable connectivity.
• Comprehensive health, dental, and vision insurance options, with employer contributions to help offset costs.
• Matched 401(k) retirement plan, allowing you to build long‑term financial security.
• Access to continuous learning resources, including online training platforms, webinars, and mentorship programs.
• Recognition as a four‑year winner of The Oklahoman Top Workplaces award, reflecting our commitment to employee satisfaction.
• Equal Opportunity Employer status, fostering an inclusive environment where diversity is celebrated.

Career Development & Learning Opportunities

arenaflex invests heavily in the professional growth of its team members. As a FNOL Representative, you will have access to:

• Structured onboarding that covers industry fundamentals, claim processing workflows, and advanced communication techniques.
• Regular coaching sessions with experienced supervisors who provide real‑time feedback and performance insights.
• Opportunities to cross‑train in related departments such as claims adjudication, subrogation analysis, and customer success.
• Pathways to advance into senior claim specialist, team lead, or operations management roles based on performance and ambition.
• Company‑sponsored certifications and workshops that enhance your technical and soft‑skill competencies.

Work Environment & Remote Setup

This role is 100% remote, offering you the flexibility to work from any location within the United States—except for the states of California, North Carolina, Washington, Illinois, and Oregon, where we are currently unable to consider applicants. You will receive a fully configured workstation from arenaflex, including a high‑performance computer, headset, and secure VPN access. We expect you to establish a quiet, ergonomically sound home office that meets our productivity standards.

Eligibility Notice

Applicants must be legal residents of the United States. Unfortunately, we cannot consider candidates residing in California, North Carolina, Washington State, Illinois, or Oregon at this time. All new hires are subject to pre‑employment drug screenings and criminal background checks.

Application Process & Next Steps

If you are ready to join a forward‑thinking, award‑winning organization that values your expertise and offers a clear path for advancement, we encourage you to submit your application today. Please ensure your resume highlights relevant call‑center experience, typing speed, and any familiarity with claims or insurance terminology.

After reviewing your submission, our recruiting team will reach out to schedule a virtual interview. During the interview, you’ll have the chance to discuss your background, learn more about arenaflex’s culture, and explore how you can contribute to our mission of delivering exceptional claim recovery services.

Take the next step in your career—apply now and become a vital part of arenaflex’s success story!

Apply Job!