Part-Time Remote Data Maintenance & Customer Support Specialist – Automotive Data Services (m/f/d)

About arenaflex – Pioneering the Future of Automotive Data

arenaflex is a global leader at the intersection of information technology and the automotive industry. With a mission to digitize the automotive spare‑parts market, arenaflex brings together more than 900 dedicated professionals across 140 countries. Backed by a consortium of 34 major automotive manufacturers—including industry giants such as Bosch, Continental, and ZF—arenaflex connects, curates, and delivers critical data that powers everything from workshop diagnostics to aftermarket logistics. Our collaborative culture, relentless focus on innovation, and commitment to data integrity make arenaflex the ideal place for forward‑thinking talent who want to shape the future of mobility.

Why This Role Matters

In the fast‑evolving world of automotive data, the ability to capture, validate, and disseminate accurate information is a competitive advantage. As a Data Maintenance & Customer Support Specialist, you will be the frontline guardian of data quality and the trusted point of contact for workshop customers seeking timely assistance. Your work will directly influence the efficiency of technical data products, empower service providers, and ultimately help drivers around the globe keep their vehicles running safely.

Role Overview

This is a permanent, part‑time position (25 hours per week) based on a fully remote model. You can work from anywhere in the Netherlands, Spain, France, or Italy, enjoying the flexibility to structure your day while staying closely connected to a vibrant, international team of more than 35 Data Specialists and Graphic Design Assistants.

Key Responsibilities

• Data Administration: Accurately log, validate, and transmit customer‑provided data into arenaflex’s enterprise systems, ensuring consistency and traceability.
• Data Acquisition: Proactively engage workshop customers to gather missing information, clarify technical details, and retrieve documentation needed for service‑book updates.
• Access Management: Create, configure, and maintain customer accounts, granting secure access to arenaflex’s online information portals.
• Customer Support: Respond to inbound inquiries via email, providing clear, courteous, and solution‑focused assistance while adhering to service‑level agreements.
• Collaboration: Work closely with the Technical Data Products unit to prioritize requests, share insights, and continuously improve data workflows.
• Documentation: Contribute to internal knowledge bases, SOPs, and training materials to help scale best practices across the team.

Essential Qualifications

• First‑hand experience interacting with customers, preferably in a technical or support environment.
• Proficiency with Microsoft Office suite (Word, Excel, Outlook, PowerPoint) and comfort navigating web‑based applications.
• Strong IT affinity – ability to learn new software tools quickly and troubleshoot basic technical issues.
• Fluency in German and English (minimum B1 level) with the ability to communicate clearly in both written and spoken forms.
• Excellent organizational skills and a keen eye for detail, essential for maintaining high data quality standards.

Preferred Qualifications & Nice‑to‑Have Skills

• Previous exposure to automotive data, service‑book documentation, or parts catalogues.
• Experience with CRM or ticket‑tracking systems (e.g., Zendesk, ServiceNow).
• Basic understanding of data privacy regulations (GDPR) and secure data handling practices.
• Ability to work autonomously in a remote setting while staying aligned with team objectives.
• Multilingual capabilities beyond German and English (e.g., French, Spanish, Italian) are a plus.

Core Skills & Competencies

• Communication: Clear, empathetic, and professional interaction with customers and internal stakeholders.
• Problem‑Solving: Ability to diagnose data inconsistencies, propose corrective actions, and follow through to resolution.
• Time Management: Prioritize tasks effectively to meet daily and weekly targets while maintaining quality.
• Team Collaboration: Contribute to a supportive team culture, share knowledge, and participate in regular virtual or on‑site gatherings.
• Adaptability: Thrive in a fast‑changing environment, quickly assimilating new processes, tools, and industry trends.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a member of our Data Services team, you will have access to:

• Structured Onboarding: A personalized onboarding plan, dedicated onboarding days, and a library of e‑learning modules to accelerate your ramp‑up.
• Continuous Training: Regular workshops on data governance, automotive standards, and advanced Excel techniques.
• Mentorship Programs: Pairing with senior data engineers or product managers to broaden your technical perspective.
• Career Pathways: Opportunities to transition into roles such as Data Analyst, Technical Documentation Specialist, or Customer Success Manager as you gain experience.
• Cross‑Functional Exposure: Collaboration with product development, engineering, and sales teams, giving you a holistic view of the automotive data ecosystem.

Compensation, Perks & Benefits

While specific salary figures are tailored to experience and location, arenaflex offers a competitive compensation package that includes:

• Base salary aligned with market standards for part‑time roles in the Netherlands, Spain, France, and Italy.
• Performance‑based bonuses tied to OKR (Objectives and Key Results) achievements.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Retirement savings plans with employer matching contributions.
• Generous paid time off, holidays, and sick leave.
• Remote‑work stipend covering home‑office setup, high‑speed internet, and ergonomic accessories.
• Company‑provided tech kit: Dell laptop, dual monitors, headset, mobile phone, mouse, keyboard, and docking station.
• Flexible working hours – you decide when you work, as long as you meet agreed‑upon deliverables.
• Regular team‑building events, both virtual and occasional on‑site gatherings, to foster personal connections.

Work Environment & Culture at arenaflex

arenaflex has been recognized as a Kununu Top Company 2023, boasting a 4.2/5 rating and an 85 % recommendation rate. Our culture is built on four pillars:

• Ownership: Employees are empowered to take initiative, make decisions, and drive outcomes without micromanagement.
• Cooperation: Cross‑functional collaboration is encouraged; we view challenges as shared opportunities.
• Entrepreneurial Thinking: Innovation is celebrated, and ideas are welcomed from every level of the organization.
• Self‑Reflection: Continuous improvement is a habit; we regularly review processes and personal performance.

Our team culture is vibrant and inclusive. Whether you prefer a casual T‑shirt or a formal shirt, you’ll feel at home. Regular celebrations, virtual coffee chats, and occasional in‑person meet‑ups keep morale high. We believe that a happy, engaged workforce delivers the best results for our customers and partners.

Application Process

If you are motivated by data accuracy, enjoy helping customers solve technical challenges, and thrive in a remote, collaborative environment, we want to hear from you. To apply, click the link below, submit your resume, and tell us why you’re the perfect fit for arenaflex’s Data Maintenance & Customer Support team.

Apply Job!

Join arenaflex – Shape the Digital Future of Automotive Data

At arenaflex, every data point you touch contributes to a safer, more efficient automotive ecosystem. By joining our team, you become part of a global network that values your expertise, supports your growth, and celebrates your successes. Take the next step in your career and help us drive the digital transformation of the automotive spare‑parts market.