Regional Product Support Specialist
Benefits 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Industry Heavy Equipment About SDLG North America SDLG is a global leader in construction machinery and one of the world’s largest manufacturers of wheel loaders and excavators. As SDLG expands its North American presence, we are building a high-caliber technical support team focused on product reliability, dealer development, and world-class customer service. We are seeking a Regional Product Support Specialist who is passionate about heavy equipment, thrives on solving technical problems, and wants to help shape the future of SDLG’s support structure in the U.S. and Canada. Position Overview The Reginal Product Support Specialist will provide frontline technical expertise to SDLG’s dealer network, field technicians, and customers across North America. This role is responsible for advanced diagnostics, root cause analysis, technical reporting, and supporting field readiness for SDLG’s growing product lineup. The ideal candidate brings strong hydraulic and electrical troubleshooting skills, communicates exceptionally well, and enjoys working hands-on in the field as much as supporting engineering behind the scenes.
Key Responsibilities
- Serve as the primary technical resource for SDLG dealers, providing guidance on troubleshooting, diagnostics, and repair strategies.
- Partner with SDLG Engineering and Quality teams to communicate field feedback, recurring issues, and product improvement opportunities.
- Support machine commissioning, software flashing, diagnostic equipment setup, and service campaigns for the dealer network.
- Develop and maintain service documentation troubleshooting guides, technical bulletins, training material, and field reports.
- Provide in-person and virtual training to service technicians to strengthen dealer capability and overall product support readiness.
- Lead or support field investigations related to product performance, safety concerns, and quality improvement actions.
- Assist with parts identification, technical information requests, and communication between dealers and SDLG departments.
- Travel to dealer locations, customer sites, and field events, approximately 50-60% travel expected.
Qualifications
- Degree in a related technical field, or equivalent real-world diagnostic and field-support experience.
- 5+ years of experience in heavy equipment, diesel, construction machinery, or agricultural equipment.
- Strong understanding of hydraulic diagnostics, electrical troubleshooting, ECM/CANbus systems, and mechanical systems.
- Ability to read and interpret wiring diagrams, hydraulic schematics, and engineering documentation.
- Experience using diagnostic tools, software interfaces, multimeters, pressure testers, and data-logging equipment.
- Excellent communication, technical writing, and customer support skills.
- Ability to manage multiple priorities while supporting dealer needs with urgency and professionalism. Preferred Experience
- Prior experience with wheel loaders, excavators, motor graders, or material handling equipment.
- OEM or dealer-level support background.
- Familiarity with telematics systems, ECU flashing, and field commissioning.
- Exposure to warranty analysis, failure reporting, or quality improvement processes. What SDLG North America Offers
- Competitive salary + performance incentives
- Full health, dental, and vision benefits
- PTO, holidays, and paid travel
- Factory technical training
- Opportunity to directly impact product support strategy as SDLG expands across North America This is a remote position. apply to this job
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