[Remote] Patient Service Representative
Note: The job is a remote job and is open to candidates in USA. Dental Care Alliance is seeking a Patient Service Representative in Suffern, New York, to join their clinical team. The role focuses on providing high levels of patient care and satisfaction by managing inquiries, scheduling appointments, and supporting staff in a dental office environment.
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Skills
- Experience working in a dental office required
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Benefits
- Full time: Monday through Friday from 7:45am to 5:00pm
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
Company Overview
Company H1B Sponsorship