[Remote] Radiology Patient Scheduling Representative

Note: The job is a remote job and is open to candidates in USA. T2 Group is a healthcare organization that partners with leading healthcare providers to enhance patient access to care. They are seeking full-time Radiology Patient Scheduling Representatives to coordinate patient scheduling for various diagnostic imaging services, ensuring timely access and a positive experience for patients.

Responsibilities

• Schedule patients for radiology and diagnostic imaging procedures in accordance with physician orders and departmental protocols
• Review imaging orders for completeness and accuracy prior to scheduling
• Obtain and verify patient demographic, insurance, and registration information
• Answer inbound calls from patients, physician offices, and healthcare providers regarding imaging appointments
• Educate patients regarding preparation instructions, required documentation, arrival times, and procedure expectations
• Coordinate appointment scheduling based on modality availability, provider requirements, and patient needs
• Verify insurance coverage and obtain authorization information when required
• Accurately document scheduling activities and patient interactions within designated systems
• Adhere to HIPAA, HITECH, and organizational confidentiality standards
• Provide professional, compassionate, and patient-centered service during every interaction
• Meet productivity, quality, and customer service expectations in a fast-paced call center environment
• Available to work shifts between 8:00 AM and 7:00 PM EST as needed

Skills

• High School Diploma or GED required; Associate's or Bachelor's Degree preferred
• Must have experience using Epic EMR/EHR
• Ability to navigate Epic scheduling, registration, and patient access workflows
• Experience reviewing orders, patient demographics, insurance information, and appointment details within Epic
• Strong attention to detail and commitment to accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to maintain strict confidentiality and handle sensitive patient information
• Comfortable working in multiple software applications and electronic medical record systems
• Proficient with Microsoft Office applications including Outlook, Word, and Excel
• Ability to work independently in a remote environment
• Flexible, adaptable, and able to thrive in a fast-paced healthcare setting
• Strong work ethic, reliability, and commitment to outstanding patient service
• Available to work shifts between 8:00 AM and 7:00 PM EST as needed
• Prerequisites for employment include a clear Background Check and Medicare Fraud Check
• Associate's or Bachelor's Degree preferred
• 1-3 years of healthcare scheduling, patient access, call center, medical office, or customer service experience preferred
• Prior radiology scheduling experience highly preferred
• Familiarity with medical terminology and diagnostic imaging procedures preferred

Benefits

• Benefits and 401-k available for eligible employees
• Remote / Work From Home position
• Company-provided equipment supplied

Company Overview