Director of Customer Success - Remote | WFH
Director of Customer Success - Fully Remote Opportunity We are on the hunt for an enthusiastic and visionary leader to take charge of our Customer Success department, ensuring its strategic direction and fostering both customer and team member growth. If you're someone who thrives in building meaningful relationships and is driven by the challenge and rewards of nurturing customer success, this... role is tailor-made for you. As the Director of Customer Success, you will play a pivotal role in orchestrating the customer journey in collaboration with our Implementation, Sales, and Product teams. You will lead initiatives and campaigns focused on uncovering new opportunities that are all about putting people first. Leading a close-knit team of six, you'll report directly to the Vice President of Customer Operations. This full-time, salaried position is ideally suited for candidates who prefer to work remotely, especially those in the CST or EST time zones. We offer a competitive salary range of $120,000 to $135,000, depending on your experience. Who Will Excel In This Role Individuals who are passionate about representing the customer's voice and adept at managing internal processes to advocate for customer needs. Leaders with a growth mindset, demonstrating proven leadership skills in evolving a team. Communicators skilled in delivering the necessary messages to clients, ensuring clarity and understanding even in tough conversations. Required What You'll Need: A minimum of 5 years in a leadership role within a Customer Success team, ideally in a SaaS environment. A track record of driving customer success and revenue growth. Preferred A Bachelor's degree in a relevant field. Familiarity with Salesforce and HubSpot. An analytical approach to work, focusing on metrics and data to guide decisions. Exceptional communication, interpersonal, and organizational skills. Proficiency in Microsoft Office Suite or similar software. Authorization to work in the U.S. without sponsorship.
What We Offer
A comprehensive benefits package including medical (with a $0 option for employees), dental, and vision insurance. A 401(k) plan, generous paid time off, paid holidays, tuition reimbursement, and a $1,000 employee referral program. A culture that is proactive, collaborative, and committed, with a team passionate about creating optimal solutions for our clients. Unique, fun perks for in-office engagement, such as pet-friendly policies, paid food truck visits, and company outings.
About Us
With over 30 years as a trusted leader in the HOA Property Technology industry, our team is reshaping how property management companies operate. Our solutions empower more than 1,500 top-tier companies worldwide to scale and secure their businesses. Our dedication to excellence has earned us multiple accolades, including five FLCAJ's Readers Choice Awards. We believe in creating a best-run company internally to mirror the success we wish for our clients. Join us in making a difference in the property management world, one customer success story at a time. Apply Now to Be Part of Something Great Ready to lead our customer success into the future? We're excited to hear from you. Employment Type: Full-Time Apply Job!