Account Manager
The Reynolds and Reynolds Company is seeking an Account Manager to join their team in North Andover, MA. The Account Manager will be responsible for ensuring customer satisfaction, managing relationships with clients, and facilitating communication between customers and internal teams to support long-term success.
Responsibilities
- You will ensure communication and customer satisfaction for existing accounts and will develop relationships within your assigned territory/account list
- Manage the long-term health of our customer base and identify areas of risk and ensure retention
- Make daily strategic calls to locations aligned with senior account managers’ OEM or Auto Groups and inside sales reps account lists
- Proactively call key accounts in scheduled areas of professional service traveler visits to identify and execute growth opportunities within existing accounts
Skills
- Must have 1+ years of experience in software sales
- Ability to travel 25% across the US
- Excellent customer service and relationship building skills
- Proficient in MS Office products
- Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
- College Degree preferred
- Industry experience in car rental, dealership, or travel preferred
- Bilingual in Spanish preferred
Benefits
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Professional development and training
- Promotion from within
- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Company Overview