[Remote] Marketplace Onboarding Specialist

Note: The job is a remote job and is open to candidates in USA. Macy’s is a storied company that has captivated America for over 160 years. They are seeking a Marketplace Onboarding Specialist to support sellers and partners in their API integration and overall onboarding for Macy’s online Marketplace, focusing on enhancing operations and ensuring a best-in-class experience for sellers and customers.

Responsibilities

• Support the Senior Manager, Marketplace Seller Experience in re-imagining, scaling, and optimizing both the onboarding and post-onboarding seller integration support processes
• Collaborate on ad hoc strategic projects aimed at improving item onboarding efficiency
• Coordinate and support seller onboardings, from initial registration to go-live, including API integration, product uploads, and corrections, while offering additional tailored solutions as needed
• Assist sellers, feed aggregators, and other platforms/connectors in their API integration with our marketplace
• Troubleshoot integration issues with seller accounts handed off and team-managed onboarding sellers
• Provide internal and external guidance on various viable connectors and integration methods, involving seller's development, commercial, and leadership teams, feed aggregator platforms, and third-party integration companies
• Partner with Macy’s Product and Technology Teams, Macy’s Validation Team, and the Mirakl support team to ensure a well-maintained end-to-end connection between multiple platforms
• Maintain a map of the broader ecosystem of partners and connectors, along with their specificities, including impacts on Macy’s sellers
• Enhance and update our internal onboarding and API integration documentation
• Offer high-level integration expertise to Macy’s Marketplace Sales Team during their commercial discussions with new leads
• Stay updated on developing platform changes, autonomously learning technical knowledge on API integration with a specific platform (Mirakl)
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• In addition to the essential duties mentioned above, other duties may be assigned

Skills

• Demonstrated understanding of digital commerce and marketplace platforms, with previous experience in growing an online marketplace considered advantageous
• Experience supporting API integrations, familiarity with tools like Postman, and proficiency in writing JSON/XML
• Knowledge and experience with marketplace platforms such as Mirakl, Shopify, Magento, and feed aggregators are beneficial
• Ability to work independently, exhibit perseverance in overcoming obstacles, and collaborate effectively with internal and external teams to resolve technical issues
• Excellent analytical and project management capabilities with a sense of urgency to support the growth of an emerging business
• Strong written and verbal communication skills, with a track record of effectively conveying technical information and solutions to various stakeholders
• Proven success in managing projects to improve business operations and drive performance, with a customer-centric mindset and experience in cross-functional collaboration
• Ability to thrive in a fast-paced, results-oriented environment, demonstrating adaptability, initiative, and a bias for action
• Excellent computer skills, particularly in Microsoft Office Suite (Excel, Word, PowerPoint), to analyze data and present findings effectively
• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply
• 1-2 years of relevant experience in API/EDI integrations, retail, e-commerce and/or marketplaces
• Able to work a flexible schedule based on department and company needs

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Joining one of our Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement
• Performance-based incentives/bonuses
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Company Overview

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