Configuration Manager (remote) – EU Public Organisations

Configuration Manager (remote) – EU Public Organisations Profile: Configuration Manager (Service Management, ITIL, Service Configuration Management, CMDB, ServiceNow: may change over the time). Securiy Clearance: Is required (security screening procedure must be initiated within first 45 days of assignment) - CONFIDENTIEL UE/EU CONFIDENTIAL. Place of performance: Remote. Duration of the mission: 50 months. Award criteria: 40% Price / 60% Quality. Minimum level of education: Level 4. Minimum English language skills (CEFR): C1. Minimum IT relevant professional experience (years): 5 years. Minimum experience at similar position (years): 2 years. Rate: 319,42€/day NWH 558,99€/day EWH. · NWH: 220days x3 years + 4 year 260days 4.year. Required certificates Not required, unless it is indicated as a specific requirement(s) below. Knowledge and skills Knowledge: · Excellent practical knowledge of IT Service Management, in particular Service Configuration Management. · Practical experience customizing and describing Service Configuration Management practice to be followed by the organization. · Practical experience implementing and managing CMDB. · Practical knowledge and experience implementing and managing Service Configuration. Management and CMDB in ITSM solution. · Well understanding of the management of the IT services across their lifecycle. · Well understanding of complex information systems and their interoperability. Skills: · Excellent communication skills (in written and verbal communication). · Very strong sense of responsibility. · Accuracy and attention to details. · Very good organizational skills. · Very good reporting skills. · Supportive and helpful personality with co-operative and service oriented attitude. · Forward looking with a holistic approach. · High level of motivation and initiative. Specific requirements: · CMDB Data Quality Ownership - proven experience and examples of actions concluded. · CI lifecycle and Governance Enforcement. · Practical experience in the integration of CMDB with Change Enablement. · Practical knowledge of Data Source Management and Automated discovery. · Practical experience in creating and mapping Services and Dependencies. · Proven experience in CMDB Reporting and Audit Support. · Proven experience and knowledge of ServiceNOW Configuration Management and CMDB. Typical tasks and responsibilities Service Configuration Management and CMDB Administration: · Accountability for Service Configuration Management and CMDB. · Defining, executing, monitoring, and continuously improving Service Configuration Management practices. · Ensuring that the CMDB contains accurate, complete, and up-to-date information. · Ensuring that service trees, service maps, and configuration relationships are maintained and updated. · Ensuring that Service Configuration Management processes and CMDB structures are properly reflected within the ITSM solution. Reporting: · Setting up and reporting on Service Configuration Management and CMDB KPIs. Documentation and Process Management: · Preparing required policies, procedures, and Standard Operating Procedures (SOPs) supporting Service Configuration Management practices. Documentation and Process Management: · Contributing to other ITIL practices and process improvement initiatives. · Creating and maintaining a positive customer experience. · Other specific duties as assigned by supervisor. Apply To This Job