Outbound Call Center Representative

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Work Shift (if applicable): Shift 2 (United States of America) Job Description: Help save lives from the comfort of home. Candidates must reside within 30 miles of our offices in the following locations: Arizona: Tempe South Dakota: Aberdeen, Rapid City North Dakota: Bismark, Fargo, Minot Montana: Billings, Butte, Wyoming: Casper, Cheyenne Idaho: Coeur d’Alene, Lewiston Texas: El Paso Pay Range: $16.40–$17.99 per hour We’re looking for motivated, positive, and goal-driven individuals to join our team as a Remote Donor Outreach Coordinator. In this role, you’ll connect with current and past donors, schedule lifesaving blood donation appointments, and help make a real difference in your community every single day. If you enjoy talking with people, thrive in a fast-paced environment, and are energized by meeting goals, this could be the perfect opportunity for you. What You’ll Do Make outbound calls to current, past, and potential donors in a quiet, distraction free, home office space (required) Schedule donation appointments for blood drives and donor centers (Around 90% of time is spent on calls) Build rapport and provide excellent customer service Encourage donors to continue supporting lifesaving causes Ability to confidently overcome objections, think on your feet, and use persuasive communication techniques to encourage donors to commit to scheduling an appointment Maintain accurate donor information and appointment details Meet daily and weekly performance goals and metrics Work collaboratively in a supportive remote team environment What We’re Looking For Positive attitude and strong communication skills Comfortable spending most of the workday on the phone Goal-oriented and motivated by performance metrics Ability to stay resilient and professional when facing rejection Strong multitasking and computer skills Dependable attendance and punctuality Ability to work independently in a remote setting Preferred Experience Customer service experience Call center experience Appointment scheduling, sales, collections, or outreach experience Training Schedule Paid Training – 100% attendance required Monday–Friday 9:00 AM–5:30 PM Arizona Time Four weeks Post-Training Schedules You will be assigned one of the following schedules: Tuesday–Saturday | 10:30 AM–7:00 PM Sunday–Thursday | 10:30 AM–7:00 PM You will earn an additional 8% on top of your base pay for hours falling on Saturday or Sunday. Why Join Us? Meaningful work that impacts lives Supportive team culture Paid training Stable full-time schedule Opportunity to grow and develop professionally Join a team where your voice, positivity, and persistence truly make a difference. Every appointment you schedule can help save lives. #CSRAD Hiring Restrictions: Please note: Vitalant does not currently hire individuals who reside in the following states — Alabama, Alaska, Connecticut, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont. Location: 1524 West 14th Street #120 Tempe, AZ 85281 Job Category: Sales / Community Outreach Contact Information: [email protected] If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together. Apply To This Job