Senior Data Analyst – Customer Experience Insights & Strategic Analytics (Remote)

About arenaflex and the Customer Experience Mission

At arenaflex, we believe that every interaction a customer has with our brand should feel intentional, thoughtful, and exceptional. As a recognized leader in the home improvement retail space, arenaflex serves millions of customers each year through a nationwide network of stores, digital channels, and service platforms. Our commitment to being the destination for doers has always been rooted in understanding what our customers truly need, when they need it, and how they want to experience it.

The Customer Experience (CX) organization at arenaflex exists to be the voice of the customer inside the business. We combine empathy with evidence, blending qualitative insight with quantitative rigor to advocate for the people who shop, build, and create with us every day. Our team operates at the intersection of strategy, analytics, technology, and human connection, working shoulder to shoulder with product, operations, marketing, supply chain, and technology partners to identify where we can elevate every touchpoint in the customer journey. We obsess over the details, measure what matters, and use data to justify investment in the moments that make the biggest difference for our customers.

As we continue to expand the maturity of our CX analytics practice, we are investing in a new, modern data platform that will allow us to stitch together signals from surveys, transactions, digital behavior, contact center interactions, and competitive intelligence into a single, trusted view of the customer. The Senior Data Analyst on this team will be a foundational builder in that effort, helping shape the architecture, the storytelling, and the standard of analytical excellence across the entire CX organization.

Position Purpose

The Senior Data Analyst – Customer Experience will serve as one of the most trusted analytics experts on the CX team, owning data strategy, advanced analysis, and reporting for a major CX initiative. This role is perfect for a curious, business-savvy analyst who loves turning sprawling data sets into clear narratives, and who wants their work to directly influence decisions that affect millions of customers every year. Reporting to a senior engineering or analytics manager, this individual contributor will operate as the data domain lead for a critical initiative, partnering with cross-functional stakeholders to discover insights, measure impact, and continuously improve the customer experience at arenaflex.

Key Responsibilities

• Own the Data Domain for a Major CX Initiative: Become the most knowledgeable resource in the company on the data that powers a key CX initiative. Understand what data exists, how it is structured, how to join disparate sources, and how to turn it into decision-ready insight.
• Partner as a Strategic Analytics Expert: Serve on a balanced, cross-functional team of product, design, and business leaders. Combine deep customer understanding with analytical expertise to make sound, defensible recommendations that move the business forward.
• Continuous Discovery and Exploration: Lead ongoing data exploration, hypothesis generation, and opportunity sizing. Surface patterns, anomalies, and emerging trends that the rest of the organization can act on.
• Measure Impact and Track Benefits: Build the analytical framework to track the benefits of CX initiatives, stitching together multiple data sources to quantify improvement, demonstrate ROI, and justify continued investment.
• Advanced SQL and Data Engineering: Create, optimize, and maintain complex SQL queries, stored procedures, and data pipelines that power dashboards, automated reporting, and downstream analytics products.
• Build World-Class Dashboards: Design and develop front-end dashboards and visualizations in tools such as Tableau, ensuring they are intuitive, performant, and aligned with enterprise reporting standards.
• Help Design the Next-Generation CX Data Platform: Contribute to the architecture, design, and rollout of a new CX data platform. Build base queries, data models, and documentation that empower business users to self-serve confidently.
• Ad Hoc Analytics Support: Respond to ad hoc analytics requests from senior leaders and partners with speed, accuracy, and clear storytelling, framing insights in the context of business outcomes.
• Establish Reporting Standards and Best Practices: Architect a sustainable reporting framework, define documentation standards, and mentor colleagues on how to deliver high-quality, reproducible analytics.
• Data Quality, Validation, and Governance: Perform data cleansing, validation, and reconciliation across multiple source systems. Prepare data load scripts for mass ingestion from various platforms and ensure data integrity end to end.
• Continuous Improvement: Recommend and implement enhancements to systems, processes, and analytical methodologies that improve the speed, accuracy, and clarity of insights delivered to the business.

Minimum Qualifications

• Must be at least eighteen years of age.
• Must be legally authorized to work in the United States.
• A bachelor’s degree, or equivalent combination of education and experience, in a quantitative, analytical, or business-related field such as Statistics, Economics, Mathematics, Computer Science, Information Systems, or Marketing Analytics.
• Minimum of 7 years of professional work experience, with progressive responsibility in data analysis, reporting, and business intelligence.

Preferred Qualifications

• 4–6 years of dedicated data analysis experience, with demonstrated ownership of complex analytical projects from scoping through delivery.
• 1–2 years of experience in data management, process analysis, and continuous improvement initiatives.
• Mastery of SQL, including the ability to write advanced queries, build and tune stored procedures, and design efficient data models.
• Hand-on experience building dashboards in Tableau, Power BI, or comparable enterprise visualization tools.
• Experience designing or contributing to enterprise data platforms, data lakes, or modern cloud-based analytics environments.
• Exceptional ability to manage multiple priorities in a fast-paced, evolving environment.
• Outstanding written and verbal communication skills, with a track record of presenting complex findings to non-technical audiences.
• Strong interpersonal, collaboration, and problem-solving skills.

Skills and Competencies for Success

• Intellectual Curiosity: A relentless desire to ask “why,” dig into root causes, and understand the full context behind every data point.
• Analytical Rigor: Strong logic, meticulous attention to detail, and the ability to apply advanced analytical techniques to ambiguous problems.
• Storytelling with Data: The ability to translate numbers into clear, compelling narratives that influence decisions and drive action.
• Collaboration: Superior interpersonal skills and a track record of working effectively in cross-functional, team-oriented environments alongside product, UX, engineering, and business stakeholders.
• Quality and Discipline: A commitment to organized, high-quality deliverables, with the discipline to document, version, and share work transparently.
• Mentorship and Leadership: The ability to coach and guide colleagues on analytical standards, best practices, and emerging technology concepts.
• User-Centered Thinking: A solid understanding of usability best practices and user experience design, with a focus on building dashboards and reports that are intuitive and actionable.
• Creative Problem Solving: A resourceful, innovative approach to overcoming data, process, and technology challenges.
• Self-Direction: A self-motivated, self-managed mindset with a high degree of initiative, ownership, and accountability.

Work Environment and Travel

This is a fully remote position, allowing you to do your best work from anywhere in the continental United States. You will be equipped with the tools, hardware, and collaboration platforms needed to stay deeply connected to your team and partners. arenaflex fosters a virtual-first culture grounded in trust, transparency, and outcomes, with opportunities to connect in person at team and company events.

Travel is minimal, generally less than 10 percent of the time, and typically involves occasional overnight trips for team gatherings, stakeholder workshops, or customer immersion experiences.

The work environment is comfortable, primarily involving seated computer work with frequent opportunities to move, stretch, and recharge. On rare occasions, light lifting may be required.

Career Growth, Learning, and Development

At arenaflex, we are deeply committed to the growth of our associates. As a Senior Data Analyst on the CX team, you will be surrounded by senior engineers, analytics leaders, and product partners who will challenge and support you. You will have access to structured learning paths, technical training, leadership development programs, and an associate education program that empowers you to continue building your craft. Whether your long-term path leads into people leadership, technical architecture, data science, or product strategy, arenaflex invests in the resources and mentorship needed to help you get there.

Compensation, Perks, and Benefits

arenaflex is proud to offer a comprehensive total rewards package designed to support your health, financial well-being, and personal life. While specific benefits may vary by location and role, our offerings typically include:

• Competitive base compensation with performance-based incentives and annual bonus opportunities.
• Comprehensive medical, dental, and vision coverage beginning on day one.
• 401(k) retirement savings plan with company match and access to financial planning resources.
• Generous paid time off, including vacation, holidays, and personal days.
• Paid parental leave and family-building support.
• Associate discounts on products and services.
• Tuition reimbursement and access to a wide range of online learning platforms.
• Wellness programs, mental health resources, and access to virtual care.
• A culture that celebrates diversity, equity, inclusion, and belonging in every dimension of the business.

How to Apply

If you are a seasoned data analyst with a passion for customer experience, a love of solving complex problems, and a desire to build the next generation of CX analytics at arenaflex, we want to hear from you. Bring your curiosity, your craft, and your voice for the customer. Join us and help shape how millions of people experience arenaflex, one insight at a time.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. The anticipated application window for this posting is open through April 21, 2024.