Senior Learning & Development Program Manager – Data Entry & Training Operations (Full‑Time, $30/hr) – arenaflex

Join arenaflex – Pioneering Entertainment & Customer Experience

Industry: Private Employment Type: Full Time Work Hours: 8‑hour shifts Salary: $25‑$35 per hour (average $30/hr) Location: United States (remote, Mexico City & nationwide candidates) Company: arenaflex

Why arenaflex?

At arenaflex, we are redefining how the world enjoys entertainment. Our mission is to deliver seamless, delightful experiences to millions of subscribers worldwide. Behind every stream is a dedicated team that ensures the technology, content, and support are flawless. As part of our Customer Service (CS) organization, you will help shape the learning journey for our global call‑center agents, senior managers, and emerging leaders. If you thrive in a fast‑paced, data‑driven environment and love crafting impactful learning solutions, this role is your gateway to a rewarding career.

Role Overview

arenaflex is seeking a seasoned Learning & Development (L&D) Program Manager to join our LatAm CS Learning & Development team in Alphaville. This position will own the end‑to‑end program management of outsourced call‑center training initiatives, partner closely with regional stakeholders, and drive measurable performance improvements across the CS organization.

Key Responsibilities

• Program Management: Define, document, and maintain the scope of all local L&D projects. Create, track, and update detailed project plans, ensuring milestones are met on time and within budget.
• Partner Collaboration: Build trusted relationships with outsourced call‑center partners, serving as the primary point of contact for all training roll‑outs and launches.
• Cross‑Functional Alignment: Work hand‑in‑hand with the broader CS L&D team, regional business partners, and senior leadership to align learning initiatives with strategic priorities.
• Learning Content Development: Conduct gap analyses, gather stakeholder input, and design curriculum that addresses both technical and behavioral skill gaps. Produce facilitator guides, learner materials, presentations, job aids, and assessments.
• Facilitation & Delivery: Deliver training in both classroom and virtual settings, pilot new curricula, and run train‑the‑trainer programs for call‑center supervisors.
• Vendor Management: Partner with external training vendors to ensure consistent quality, data reporting, and compliance with arenaflex standards.
• Stakeholder Management: Advocate for the L&D function within the CS organization, translating business needs into learning solutions and communicating impact metrics to senior leaders.
• Performance Measurement: Establish KPIs, collect data, and produce analytics that demonstrate the ROI of learning initiatives.

Essential Qualifications

• Minimum 3 years of experience designing and delivering learning solutions for call‑center agents, senior sales teams, or emerging leaders.
• Proven ability to create curriculum ranging from short micro‑learning modules to multi‑week classroom programs.
• Hands‑on experience with Learning Management Systems (LMS) and virtual training platforms.
• Strong facilitation skills with a track record of engaging diverse audiences.
• Project management expertise, including the ability to manage multiple priorities and meet tight deadlines.
• Self‑starter with a high degree of independence and excellent time‑management capabilities.
• Bachelor’s degree in Instructional Design, Education, Human Resources, or a related field (Master’s a plus).
• Fluent in Portuguese and English; Spanish is a plus.
• Experience working in a multicultural, global environment.

Preferred Qualifications & Nice‑to‑Haves

• Background in content or knowledge management.
• Experience designing learning pathways for retail or service‑focused managers.
• Familiarity with innovative facilitation tools (e.g., AR/VR, interactive simulations).
• Certification in Project Management (PMP, PRINCE2) or Instructional Design (ATD).

Core Skills & Competencies

• Analytical Mindset: Ability to interpret data, identify trends, and translate insights into actionable learning strategies.
• Communication: Clear, concise, and persuasive written and verbal communication for diverse stakeholder groups.
• Collaboration: Strong teamwork orientation, capable of influencing cross‑functional partners without direct authority.
• Adaptability: Comfortable thriving in an ambiguous, fast‑changing environment while maintaining focus on outcomes.
• Creativity: Innovative approach to curriculum design, leveraging modern instructional methodologies.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Learning & Development Program Manager, you will:

• Gain exposure to senior leadership across the LatAm region and global CS organization.
• Lead high‑visibility projects that directly impact millions of customers.
• Access a robust internal learning portal, mentorship programs, and tuition reimbursement for advanced certifications.
• Progress to senior L&D leadership roles, talent development strategy, or broader HR business partnership tracks.

Work Environment & Culture at arenaflex

Our culture is built on freedom, responsibility, and a relentless focus on the customer. We celebrate diversity, encourage curiosity, and empower employees to take bold risks. Whether you work from a modern office in Alphaville or remotely from anywhere in the United States, you’ll be part of a collaborative, inclusive community that values transparency and continuous improvement.

Compensation, Perks & Benefits

While exact compensation is market‑driven, arenaflex offers a competitive hourly rate ($30/hr average) with performance‑based bonuses. Additional benefits include:

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