Innovation Director

Job Description:

• Create, evolve, and promote guiding principles for client engagement to ensure alignment with long-term strategic objectives.
• Translate AI capabilities into real-world business value—cost savings, efficiency, customer engagement.**

• Design AI-powered products and services that align with client needs.

• Accelerate enablement and collaboration with the sales organization to improve effectiveness, ensuring they have the tools and knowledge to drive successful client engagements.
• Ensure consistency across engagement methods and approaches to deliver predictable, high-quality results for clients.
• Engage in ideation sessions with clients to provide forward-looking insights and innovative strategies tailored to their business needs.
• Deliver strategic advisory services, guiding clients through digital transformation and technology modernization driving deeper relationships and long-term growth
• Co-develop sales strategies and solution engagement approaches alongside the sales team to maximize opportunity win rates.
• Help shape sales opportunities by refining solution design, ensuring alignment with client objectives, and adding value throughout the process.
• Lead pursuit teams to drive client confidence and secure key wins.
• Ensure alignment to client business objectives post-signature to guarantee seamless delivery and successful outcomes.
• Evangelize success stories by showcasing client wins, fostering advocacy, and demonstrating the impact of NRI’s solutions.
• Lead and participate in CIO roundtables and executive engagements to build and strengthen high-level client relationships.
• Represent NRI North America at partner events, articulating the company’s vision and innovative solutions.
• Provide guidance to practices, shaping the development of skillsets and offerings to ensure they align with market needs and client demands.
• Drive new offering creation, ensuring NRI remains ahead of market trends and client expectations.
• Serve as the communication bridge between sales, delivery, operations, marketing, and the Innovation Team, ensuring insights and feedback flow consistently across departments.
• Use client and market feedback to refine offerings, shape go-to-market strategies, and continuously improve service delivery.

Requirements:

• 12+ years of experience as a technical consulting leader or in similar roles.
• Hands-on expertise in modern application development, including microservices, APIs, serverless computing, and event-driven design.
• Strong experience architecting and deploying solutions on cloud platforms such as AWS, Azure, or Google Cloud.
• In-depth knowledge of containerization and orchestration (e.g., Docker, Kubernetes), CI/CD pipelines, and Infrastructure as Code.
• Familiarity with modern front-end frameworks (React, Angular, Vue.js) and backend frameworks (Node.js, Spring Boot, Django).
• Strong understanding of application security, IAM, encryption, compliance requirements (e.g., GDPR, HIPAA).
• Demonstrated ability to evaluate emerging technologies and translate them into innovative client solutions.
• Strong technical, business, and financial acumen.
• Excellent written and verbal communication skills.

Benefits:

• You'll work with a great group of people in a highly collaborative team and results oriented atmosphere
• You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
• You’ll work with large, sophisticated, and progressive clients throughout North America
• We provide a comprehensive benefits program including: $0 Healthcare option, company contribution to Health Savings Account with enrollment in a qualifying plan, 401(k) plus company match, Professional Development funds, Flexible Time Off (FTO) plus 11 company holidays, 4 weeks Parental/Caregiver Leave, company paid family building/fertility benefits through Progyny, Dental and Vision Insurance, and company paid Life/AD&D, short term and long term disability insurance.

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