Remote Product Operations Specialist – Customer Support & Marketplace Management – $25/hr – Full‑Time Remote Role at arenaflex

About arenaflex – Pioneering Travel Experiences

arenaflex is a leading airline and travel services provider that connects millions of passengers with unforgettable journeys every day. With a strong focus on innovation, safety, and customer delight, arenaflex continuously expands its digital footprint to deliver seamless booking, accommodation, and ancillary services across a global network. Our commitment to excellence is reflected in a culture that values curiosity, collaboration, and continuous learning. As we grow, we are looking for talented professionals who thrive in fast‑paced environments and who want to make a tangible impact on the travel experience of our customers worldwide.

Position Overview

The Product Operations Specialist – Customer Support is a critical member of arenaflex’s Marketplace Management team. In this remote, full‑time role, you will be responsible for the end‑to‑end lifecycle of travel‑related products such as lodging, vehicle rentals, insurance, and ancillary services. You will design, implement, and maintain vendor contracts, pricing rules, and inventory controls while ensuring accurate and timely product delivery across all sales channels. Your analytical mindset and strong communication skills will help you collaborate with internal stakeholders, external partners, and senior leadership to drive operational excellence and revenue growth.

Key Responsibilities

• Vendor Profile Management: Create and maintain comprehensive vendor profiles within the marketplace platform, capturing payment details, parent/chain relationships, and inventory allocations.
• Pricing & Rules Configuration: Set up and continuously optimize pricing, discount, and other selling rules for all active vendors, ensuring compliance with corporate policies and market competitiveness.
• Electronic Vendor Integration: Design and implement onboarding processes and technical specifications for electronically connected vendors, facilitating smooth data exchange and real‑time inventory updates.
• New Product Onboarding: Lead the end‑to‑end onboarding of new travel products, coordinating cross‑functional teams to meet launch timelines and quality standards.
• Inventory Monitoring & Optimization: Track product inventory levels, identify low‑stock or over‑stock situations, and recommend strategic actions such as price adjustments or promotional campaigns.
• Data‑Driven Decision Support: Provide pricing and performance insights to marketing teams, enabling data‑backed promotional strategies and targeted campaigns.
• Collaboration with Product Development: Work closely with the Product Development team to resolve vendor‑related issues, clarify requirements, and support oversell scenarios.
• Cross‑Departmental Support: Assist other arenaflex divisions with inquiries related to product availability, pricing, and vendor performance, acting as a subject‑matter expert.
• Customer Service Enablement: Supply internal support teams with product knowledge and pricing guidance on a case‑by‑case basis to enhance customer interactions.
• Annual Open‑to‑Buy Planning: Partner with Product Development to create and execute yearly Open‑to‑Buy (OTB) plans, aligning inventory budgets with forecasted demand.
• Crisis Management Assistance: Support senior leadership during emergency or crisis events by providing rapid product‑related information and coordination.
• Relationship Building: Foster strong, trust‑based relationships with vendors at all organizational levels, ensuring long‑term partnership success.
• Additional Duties: Perform other tasks as assigned, contributing to the overall success of the Marketplace Management function.

Essential Qualifications

• Bachelor’s degree in Business, Supply Chain Management, Hospitality, or a related field; or equivalent combination of education and experience.
• Minimum of 2 years of experience in product operations, vendor management, or a similar role within the travel, hospitality, or e‑commerce industry.
• Strong analytical mindset with the ability to solve complex problems using data‑driven approaches.
• Exceptional attention to detail and organizational skills; ability to manage multiple priorities simultaneously.
• Demonstrated ability to work both independently and collaboratively in a remote environment.
• Self‑motivated, proactive, and comfortable taking ownership of initiatives from concept to execution.
• Excellent verbal and written communication skills, with the confidence to present findings to senior leadership.
• Proficiency in Microsoft Excel and PowerPoint; experience with data visualization tools such as Microsoft Power BI is a plus.

Preferred Qualifications & Skills

• Experience with travel‑industry platforms, reservation systems, or marketplace technology stacks.
• Familiarity with arenaflex’s product portfolio, pricing strategies, and operational workflows.
• Hands‑on experience with API integrations and vendor onboarding processes.
• Knowledge of revenue management principles and open‑to‑buy budgeting.
• Ability to develop and execute strategic initiatives that improve inventory turnover and profitability.

Core Competencies for Success

• Analytical Thinking: Ability to interpret large data sets, identify trends, and translate insights into actionable recommendations.
• Collaboration: Strong team player who can build rapport across functional areas, including Marketing, Product Development, Finance, and Customer Service.
• Adaptability: Comfortable navigating a dynamic, fast‑changing environment and adjusting priorities as business needs evolve.
• Technology Savvy: Comfortable learning new software tools, platforms, and reporting systems quickly.
• Customer‑Centric Mindset: Commitment to delivering exceptional experiences for both internal stakeholders and external customers.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Product Operations Specialist, you will have access to:

• Mentorship programs with senior leaders in product, analytics, and operations.
• Continuous learning resources, including online courses, industry certifications, and internal workshops.
• Opportunities to lead cross‑functional projects that expand your skill set and visibility within the organization.
• A clear career path toward senior product management, vendor strategy, or marketplace leadership roles.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate of $25, complemented by a comprehensive benefits package that includes:

• Health, dental, and vision insurance with multiple plan options.
• Retirement savings plan with company matching contributions.
• Generous paid time off, holidays, and flexible work‑schedule arrangements.
• Remote‑work stipend for home office setup and internet expenses.
• Employee assistance programs, wellness initiatives, and discounted travel perks.
• Performance‑based bonuses and recognition programs.

Work Environment & Culture at arenaflex

Our remote teams are empowered with the tools and autonomy they need to succeed. arenaflex fosters an inclusive, collaborative culture where ideas are welcomed from every corner of the organization. We celebrate diversity, encourage open communication, and prioritize work‑life balance. Whether you are joining from Minneapolis, another U.S. city, or an international location, you will be part of a supportive network that values your contributions and helps you thrive.

How to Apply

If you are ready to bring your expertise in product operations, vendor management, and data‑driven decision‑making to a dynamic travel company, we want to hear from you. Click the link below to submit your application and start your journey with arenaflex today.

Apply Now – Join arenaflex!