Payroll Specialist I
ProService Hawaii is a Hawaii-based PEO combining payroll, HR, and benefits expertise. They are seeking a Payroll Specialist I to serve as the primary payroll partner for a portfolio of Hawaii-based businesses, ensuring accurate and timely payroll processing while providing exceptional client service.
Responsibilities
- Process accurate, timely payroll for a portfolio of Hawaii-based clients across multiple cycles and pay frequencies
- Serve as the primary point of contact for your client portfolio — responding to inquiries within 4 business hours and keeping clients informed throughout
- Identify and resolve payroll discrepancies before they reach the client, maintaining a 99.5%+ accuracy rate
- Manage competing priorities and strict deadlines across multiple client accounts simultaneously without sacrificing quality
- Document cases clearly, meet SLA milestone targets, and maintain clean records across systems
- Communicate complex payroll matters in plain, professional language that clients can act on
Skills
- Track record of accuracy in a fast-paced, client-facing or transactional role
- Experience in banking, financial services, benefits administration, or similar environments where getting numbers right and keeping clients informed were non-negotiable daily expectations
- Proactive communication skills — keeping clients informed, setting realistic expectations, and following through on commitments
- Ability to manage competing priorities without losing track of details
- Organizational skills to handle multiple clients, multiple deadlines, and multiple systems
- Adaptability and quick learning of new systems
- Ownership of results, including problem-solving and learning from mistakes
Benefits
- Internal roles post first, and we reimburse certifications, conferences, and memberships.
- Fully paid healthcare
- 401(k) matching
- Paid parental leave
- Student loan assistance
- Employee assistance programs
- Paid time off
Company Overview