[Remote] Service Designer

Note: The job is a remote job and is open to candidates in USA. Humana is a leading U.S. healthcare company focused on improving the healthcare experience for its members. As a Service Designer, you will support concept initiatives across research, experience design, testing, and implementation planning to help shape innovative service solutions in the healthcare sector.

Responsibilities

• Support visioning and concept development projects, assisting with user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning
• Contribute to the design and delivery of components integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides
• Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints
• Demonstrate ability to listen and to thoughtfully contribute to business stakeholder and channel partner team conversations, strengthening our ability to deliver through cross-enterprise collaboration
• Stay informed about industry trends in health insurance, digital health, and service design best practices
• Craft visual stories that make complex concepts simple to understand, highlighting what is new and important to help us make decisions
• Quickly prototype products and services to test conceptual requirements, demonstrating to stakeholders and users how we might address a problem or need
• Never lose sight of the member and business problem and always articulate the why
• Deliver thoughtful work efficiently

Skills

• Bachelor's Degree in Design, HCD, or a related field
• 1-3 years of relevant industry experience
• Portfolio demonstrating foundational skills in journey mapping, user research, prototyping, information design and/or illustration
• Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite

Benefits

• This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Company Overview