Health Operations/Educational Resources Analyst

Accenture is a leading global professional services company that helps organizations enhance their operations. The Health Operations/Educational Resources Analyst will focus on improving provider enrollment processes through comprehensive training programs and support for enrollment staff.

Responsibilities

• Design and deliver training sessions on provider enrollment processes, focusing on nesting, cross-training, and desk-side shadowing
• Develop training materials and resources to support staff learning and retention
• Assess training effectiveness and make improvements based on feedback and outcomes
• Act as a point of contact for enrollment staff, providing guidance on processing questions and challenges
• Collaborate with the enrollment team to identify areas for improvement in processes and training
• Complete research requests as assigned within the specified due dates in order to improve daily processing of applications and or file maintenance transactions
• Conduct targeted or specialized research and analysis as assigned within the specified due dates
• Review and respond to escalation requests within the specified due dates; escalate to leadership as necessary
• Maintain and update provider enrollment work instructions to ensure clarity, accuracy, and compliance with current policies
• Assist in the development of standard operating procedures (SOPs) related to enrollment processes
• Work closely with cross-functional teams to align training initiatives with organizational goals
• Communicate effectively with staff to foster a supportive learning environment
• Stay informed about Medicaid Provider Enrollment processes and error trends in provider enrollment to enhance training programs
• Gather and analyze data on training outcomes and staff performance to drive improvements
• Perform trending and root cause analysis on data to identify training or enhancement needs
• Make recommendations to management to improve efficiency and effectiveness of current manual processes through systemic modifications
• Maintain strict confidentiality of information and job files as dictated by current HIPAA requirements
• Perform other duties as assigned by leadership

Skills

• Minimum of 3 months of Provider Enrollment experience
• Minimum of 1 year of Microsoft Office Suite experience
• Critical Thinking
• Strong written and verbal communication skills
• Training and Education background in healthcare/provider enrollment
• Microsoft Office to include Excel (VLOOKUP)
• Experience in Process Improvement

Benefits

• Medical, dental, vision, life, and long-term disability coverage
• A 401(k) plan
• Bonus opportunities
• Paid holidays
• Paid time off

Company Overview