Competitive Intelligence Operation Lead / Bilingual / Remote
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Job Summary Iron Mountain is seeking a skilled, experienced, and motivated Competitive Intelligence Operation Lead to join our Global Customer and Market Intelligence team. In this role, you will be responsible for leading the enablement and management of the Crayon Competitive Intelligence platform and the Clozd Win-Loss platform, transforming fragmented market signals and direct buyer feedback into actionable strategic advantages. You will act as the Center of Excellence lead for Crayon and Clozd, overseeing their successful integration with commercial systems and driving platform adoption across sales, product, and marketing teams to improve win rates, optimize product roadmaps, and enhance go-to-market strategies. What You’ll Do In this role, you will: Platform Management and Optimization: Lead the end-to-end management, operation, and optimization of the Crayon Competitive Intelligence platform and the Clozd Win-Loss platform across all Iron Mountain business units, leveraging artificial intelligence capabilities for advanced analysis and instant buyer insights. Cross-Functional Collaboration and Enablement: Partner with Iron Mountain Information Technology teams to execute integration roadmaps with key systems—including Salesforce, Seismic, Gong, People.ai/Backstory, and Google Workspace—while driving cross-functional adoption and serving as the internal subject matter expert across sales, product, and marketing. Program Execution and Compliance: Manage the execution of the Clozd Win-Loss program and Crayon content, ensuring all automated workflows, interview guides, and dynamically updated battlecards adhere to organizational standards while monitoring platform success metrics like seller login rates and influenced revenue. What You’ll Bring The ideal candidate will have: 5+ years of progressive experience in Competitive Intelligence, market intelligence, or platform management within a complex Business-to-Business (B2B) enterprise. Strong knowledge and deep experience with the Crayon Competitive Intelligence platform and the Clozd Win-Loss platform, including a proven ability to leverage integrated artificial intelligence tools for actionable insights. Proven ability in technical project management, specifically managing relationships with the Information Technology function to execute integrations between Competitive Intelligence/Win-Loss platforms and Customer Relationship Management (CRM) or Sales Enablement systems like Salesforce, Seismic, and Gong. A Bachelor of Arts or Bachelor of Science (BA/BS) degree in business, marketing, or a related analytical field. What We Offer (Benefits) Competitive compensation and benefits aligned with the experience. Flexible work options and alternative work arrangements to support work-life balance. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning and professional growth within a global organization. Call to Action Are you ready to help Iron Mountain expand our customer relationships through data-driven insights? Apply today to join our Global Customer and Market Intelligence team! Please apply with your resume in English Category: Marketing Apply To This Job